Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jackson Alexander

Stephenville

Summary

Dynamic and results-driven professional with experience at Dunkin’ Donuts, excelling in team leadership and customer engagement. Proven ability to enhance service delivery through effective communication and problem-solving skills. Committed to maintaining a clean and organized environment while fostering a positive workplace culture. Proficient in cash handling and operational best practices.

Overview

1
1
year of professional experience

Work History

Fashion Stocking TA

Walmart
08.2025 - Current

Organized fashion items and shelled inventory

Shift Leader

Dunkin’ Donuts
05.2025 - 08.2026
  • Assisted in training new team members on safety protocols and operational procedures.
  • Supported daily shift activities by managing inventory levels and ensuring product availability.
  • Maintained cleanliness and organization of work area to promote efficient operations.
  • Collaborated with management to address customer inquiries and resolve issues promptly.
  • Monitored team performance, providing feedback to enhance service delivery and efficiency.
  • Implemented operational best practices to improve workflow during peak hours.
  • Executed cash handling procedures accurately, ensuring proper reconciliation at shift end.
  • Engaged customers effectively, fostering a positive environment and enhancing overall experience.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Completed cash and credit card transactions accurately using POS software.
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
  • Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.

Education

Associate of Applied Science - Business

Central Texas College
Killeen, TX

Skills

  • Positive attitude
  • Effective communication
  • Calm and patient demeanor
  • Computer skills
  • Collaborative teamwork
  • Relationship building
  • Cleaning and sanitizing
  • Complex Problem-solving
  • Study skills development
  • CPR and first aid
  • Behavior modeling
  • Stress management

Timeline

Fashion Stocking TA

Walmart
08.2025 - Current

Shift Leader

Dunkin’ Donuts
05.2025 - 08.2026

Associate of Applied Science - Business

Central Texas College
Jackson Alexander