Jackson Bagenzi
Fort Worth,TX
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Area Manager of Operations
Amazon.com Fulfillment Center
09.2020 - Current
- Proactively identifying and leading process improvement initiatives and Lean tools
- Building and executing productivity plans by reviewing work forecasts, determining productivity requirements, and partnering with other Area Managers to balance labor
- Communicating policies to associates and act as the primary information source for the team, maintaining compliance and consistency and taking corrective action when needed
- Creating, managing, and supporting recognition and communication programs.
- Led a team to achieve company goals and exceed targets consistently, fostering a positive work environment.
- Managed daily operations for optimal performance, ensuring timely completion of tasks and projects.
- Conducted regular performance evaluations to identify areas for improvement and develop action plans for growth.
- Conducted training sessions to educate employees on best practices and procedures to increase profitability.
- Transformed underperforming teams into productive, profitable teams.
Program case manager
Catholic Charity
06.2018 - 08.2019
- Provide supportive services to assist with achieving self-sufficiency and aid homeless consumers and their families with obtaining and retaining permanent affordable housing
- Work in collaboration with other social service providers in the community
- Provide or ensure provision of life skills training and support when needed
- Help with administrative support of the program through regular reporting and record keeping as directed
- Build relationships with landlords/property managers.
Scrum Master & Operations Program manager
Zion Bank
04.2015 - 03.2018
- Facilitated Scrum framework – sprint planning, backlog grooming, daily scrums, sprint reviews, and sprint retrospectives.
- Collaborated with Product Owners to refine requirements and ensure alignment with business goals.
- Conducted daily stand-up meetings, sprint planning sessions, and sprint reviews, ensuring effective communication among team members.
- Managed product backlog effectively, prioritizing high-value items for faster completion.
Education
MS - Industrial Engineering and Management
University of Texas at Tyler
BS - Health Science
Brigham Young University at Idaho
Skills
- Staff Management
- Operations Management
- Relationship building and management
- Team Development
- Goals and performance
- Process Improvement
- Training and coaching
Certification
- Scrum Master
- Sigma Six
- Supply Chain Management
Personal Information
Title: Area Manager of Operations and Industrial Engineer
Timeline
Area Manager of Operations
Amazon.com Fulfillment Center
09.2020 - Current
Program case manager
Catholic Charity
06.2018 - 08.2019
Scrum Master & Operations Program manager
Zion Bank
04.2015 - 03.2018
MS - Industrial Engineering and Management
University of Texas at Tyler
BS - Health Science
Brigham Young University at Idaho