Jackson Braden
Bloomington,IL
Summary
Skilled and customer-focused hospitality professional with hands-on experience at Destihl and Biaggi’s Ristorante Italiano. Proven success in fast-paced restaurant and banquet settings as a server, bartender, banquet captain, food runner, and busser. Adept at providing attentive, efficient service, crafting quality beverages, and creating a welcoming environment for guests. Known for strong multitasking, teamwork, and consistently maintaining high service standards in both casual and upscale dining experiences.
Overview
5
5
years of professional experience
Work History
Bartender
Biaggi's Ristorante Italiano
02.2024 - 07.2025
- Crafted and served a diverse range of cocktails and beverages.
- Maintained cleanliness and organization of bar area for efficient service.
- Assisted in training new staff on menu offerings and service standards.
- Developed strong customer relationships to enhance guest experience.
- Managed inventory levels, ensuring timely reordering of supplies.
- Collaborated with kitchen staff to synchronize food and drink service.
- Implemented best practices for responsible alcohol service and compliance.
- Resolved customer complaints promptly, enhancing overall satisfaction.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
Server
Biaggi's Ristorante Italiano
01.2023 - 07.2025
- Provided exceptional customer service, ensuring a positive dining experience for all guests.
- Assisted in menu knowledge, effectively communicating daily specials and promotions to patrons.
- Collaborated with kitchen staff to ensure timely food preparation and delivery to tables.
- Maintained cleanliness and organization of dining area, adhering to health and safety regulations.
- Processed customer orders accurately using point-of-sale system, managing transactions efficiently.
- Adapted quickly to fast-paced environment, prioritizing tasks during peak service hours.
- Trained new servers on restaurant policies, procedures, and customer service standards.
- Resolved customer concerns promptly, enhancing overall satisfaction and loyalty to establishment.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Banquet Captain
Biaggi's Ristorante Italiano
03.2023 - 01.2025
- Implemented process improvements that streamlined operations and elevated service quality at events.
- Maintained clear communication channels between all departments involved in banquets, contributing to successful event outcomes.
- Evaluated employee performance routinely through constructive feedback which contributed towards professional growth and development.
- Handled client inquiries promptly and professionally, fostering excellent rapport and driving repeat business.
- Maintained accurate records of event details, client communications, and financial transactions to ensure seamless organization and execution.
- Ensured compliance with safety regulations, maintaining a safe working environment for both staff and guests.
- Enhanced guest satisfaction by overseeing banquet operations and ensuring smooth execution of events.
- Developed creative solutions for unforeseen issues during events, minimizing disruptions while maximizing guest satisfaction.
- Streamlined setup processes to optimize room turnover times between events, enhancing customer satisfaction.
Banquet Captain
DESTIHL
01.2022 - 12.2022
- Coordinated logistics for large-scale events, including setup, execution, and breakdown of banquet operations.
- Supervised banquet staff to ensure exceptional service and customer satisfaction during events.
- Trained new team members on service standards and best practices for event management.
- Communicated with kitchen staff to guarantee timely food delivery and adherence to menu specifications.
- Resolved guest inquiries and complaints promptly, enhancing overall dining experience during banquets.
- Ensured timely preparation of function spaces according to client specifications, providing them a hassle-free experience on their special day.
Food Runner
DESTIHL
01.2022 - 12.2022
- Delivered food orders promptly to ensure customer satisfaction and operational efficiency.
- Collaborated with kitchen staff to maintain smooth workflow during peak hours.
- Assisted servers by refilling beverages and clearing tables efficiently.
- Monitored dining area cleanliness and organization, enhancing overall guest experience.
- Communicated effectively with team members to coordinate food delivery processes.
- Adapted quickly to changing menu items and special requests from guests.
Busser
DESTIHL
05.2020 - 01.2022
- Maintained cleanliness and organization of dining area to enhance guest experience.
- Assisted servers by promptly clearing and resetting tables for efficient service.
- Supported kitchen staff by transporting dishes and utensils, ensuring timely meal delivery.
- Collaborated with team members to uphold high standards of food safety and sanitation.
- Reset and cleaned tables quickly to prepare for new customers.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
Education
High School Diploma -
Heyworth Junior Senior High School
Heyworth, IL05.2021
Skills
- Strong multitasking
- Customer service
- Highly reliable
- Team player attitude
- Clear and effective communication
- Patience and tolerance
- Outgoing personality
- Engaging personality
- Cleanliness and hygiene
- Customer service expertise
- Responsible alcohol service
Timeline
Bartender
Biaggi's Ristorante Italiano
02.2024 - 07.2025
Banquet Captain
Biaggi's Ristorante Italiano
03.2023 - 01.2025
Server
Biaggi's Ristorante Italiano
01.2023 - 07.2025
Banquet Captain
DESTIHL
01.2022 - 12.2022
Food Runner
DESTIHL
01.2022 - 12.2022
Busser
DESTIHL
05.2020 - 01.2022
High School Diploma -
Heyworth Junior Senior High School