Jackson Brownfield
Coleman,TX
Summary
Motivated Hotel Front Desk Clerk provides outstanding customer service and administrative support. Possesses exceptional problem-solving skills and resolves customer inquiries and complaints in timely manner.
Overview
14
14
years of professional experience
Work History
Hotel Front Desk Clerk
Historic El Capitan LLC
Van Horn, TX
07.2015 - 08.2022
- Promoted company loyalty programs effectively at the front desk area leading to an increase in membership enrollments and repeat business.
- Updated guest records with pertinent information to provide personalized service during their stay.
- Stored guest valuables in safe and individual boxes for security.
- Promoted hotel brand's loyalty program via social media, email and direct mail.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Handled financial transactions accurately, ensuring proper billing and payment processing.
- Worked flexible hours across night, weekend, and holiday shifts.
Hotel Front Desk Clerk
Hilton Hotels International
Van Horn, TX
09.2014 - 06.2015
- Promoted company loyalty programs effectively at the front desk area leading to an increase in membership enrollments and repeat business.
- Updated guest records with pertinent information to provide personalized service during their stay.
- Promoted hotel brand's loyalty program via social media, email and direct mail.
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Conducted regular security checks throughout the property, contributing to a safe environment for both guests and staff.
- Ensured accurate inventory management of hotel supplies, reducing waste and optimizing resource allocation.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Kept accounts in balance and ran daily reports to verify totals.
- Maintained a clean and organized front desk area, creating a welcoming environment for guests.
Hotel Front Desk Clerk
Monahans Best Western LLC
Monahans, TX
04.2008 - 06.2014
- Promoted company loyalty programs effectively at the front desk area leading to an increase in membership enrollments and repeat business.
- Updated guest records with pertinent information to provide personalized service during their stay.
- Stored guest valuables in safe and individual boxes for security.
- Promoted hotel brand's loyalty program via social media, email and direct mail.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Conducted regular security checks throughout the property, contributing to a safe environment for both guests and staff.
- Enhanced guest satisfaction by efficiently managing check-ins and checkouts.
- Handled financial transactions accurately, ensuring proper billing and payment processing.
- Maintained a clean and organized front desk area, creating a welcoming environment for guests.
Education
Bachelor of Arts - Theatre Arts
High School Diploma -
05.2005
Skills
- Charge posting
- Switchboard Operation
- Quality Assessment
- Two-Way Radio Operation
- POS System Operation
- Cash Handling
- Guest Registration
- Computer Skills
Additional Information
Although, I have spent 14 years in hotels, I am ready and willing to change professions. I would welcome the opportunity to work for your company.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeLocation Preference
On-SiteImportant To Me
Healthcare benefitsFlexible work hoursCareer advancementWork-life balanceCompany CultureTimeline
Hotel Front Desk Clerk - Historic El Capitan LLC
07.2015 - 08.2022
Hotel Front Desk Clerk - Hilton Hotels International
09.2014 - 06.2015
Hotel Front Desk Clerk - Monahans Best Western LLC
04.2008 - 06.2014
Sul Ross State University - Bachelor of Arts, Theatre Arts
Fort Hancock High School - High School Diploma,