Jackson Castro
Las Vegas,NV
Summary
Helpful Host processes customer transactions, organizes reservations and coordinates dining room staff. Demonstrated success in working with staff to create unique dining experiences. Offering experience working in restaurant settings.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Server Assistant
Outback Steakhouse
09.2023 - Current
- Assisted servers in meeting customers'' needs by refilling drinks, providing condiments, and addressing any concerns.
- Supported efficient service flow by accurately relaying guest orders to the kitchen staff and promptly delivering completed dishes to tables.
- Contributed to a positive team environment by working cooperatively with fellow server assistants and other restaurant staff members.
- Transported dirty utensils, dishes, and trays to kitchen to help team stay on top of cleaning.
Host
Brio
10.2021 - 07.2023
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times
- Monitored seating area and checked restrooms regularly to keep spotless
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests
- Answered customer questions about hours, seating, and menu information
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service
- Delivered pick-up and curbside orders to guests
- Rearranged tables and chairs for large parties and retrieved high chairs for children
- Assigned patrons to tables suitable for needs and restaurant section rotation.
Sandwich Artist
Subway
08.2021 - 10.2021
- Prepared salads, soups and sandwiches for customers.
- Reconciled receipt totals, cash and credit payments to address shortages.
- Kept workplace clean and organized in line with restaurant policies.
- Accurately operated cash register to process customer payments.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
Education
Desert Oasis High School
Las Vegas, NVSkills
- Reservation coordination
- Dining room management
- Guest Accommodations
- Interactive communication skills
Certification
Food Handlers Card
Timeline
Server Assistant
Outback Steakhouse
09.2023 - Current
Host
Brio
10.2021 - 07.2023
Sandwich Artist
Subway
08.2021 - 10.2021
Desert Oasis High School