Jackson Coon
Nashville,TN
Summary
Detail-oriented Computer Systems Engineer committed to improving system design and operations for reliable workflow management. Researches and implements budget-conscious security and encryption solutions to protect user privacy and increase overall network health. Creates easy-to-follow guidelines and troubleshooting documentation for non-technical staff.
Overview
7
7
years of professional experience
Work History
Integration Engineer
Geodis
05.2025 - 07.2025
- Executed integration creation, updates, and transfers across multi-environment infrastructure (prod, QA, dev) working with Microsoft Dynamics and SmartConnect
- Validated integration functionality across all deployment branches following updates, conducting thorough testing and quality assurance to identify and resolve discrepancies before production deployment, minimizing integration failures and downtime
- Collaborated on ETL (Extract, Transform, Load) tasks, maintaining data integrity and verifying pipeline stability.
- Improved data collection methods by designing surveys, polls and other instruments.
Tech Ops | Technical Hardware Specialist
SP+ (A Metropolis Company)
04.2024 - 04.2025
- Analyzed and resolved complex technical issues across Linux systems, networking, and virtualization.
- Developed troubleshooting tools and analytical tools to assist in issue identification within our eco-system.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Delivered Tier-3 support and SME input to internal and external customers.
Software Engineer
CodeRed.gg Ltd
01.2019 - 08.2023
- Managed Linux and Windows servers for diverse clients, ensuring optimal performance and security.
- Provided clients with expert advice on server management and technology upgrades.
- Installed important security and functionality patches to maintain optimal protections against intrusion and system reliability.
- Analyzed proposed technical solutions based on customer requirements.
- Completed reports detailing network and systems performance and downtime issues.
- Delivered unit-tested systems within customer-prescribed timeframes.
Education
Associates Degree - Computer Science
Columbia State
01.2023
Skills
- Data mapping
- Requirements analysis
- API development
- Software development
- Enterprise architecture
- SQL and databases
- NoSQL databases
- Hardware troubleshooting
- Embedded systems
- Application maintenance
Interests
Enterprise system integration, Data quality management, Process automation, Continuous improvement methodologies
Awards
English Honors Society, Columbia State, November 2023
Timeline
Integration Engineer
Geodis
05.2025 - 07.2025
Tech Ops | Technical Hardware Specialist
SP+ (A Metropolis Company)
04.2024 - 04.2025
Software Engineer
CodeRed.gg Ltd
01.2019 - 08.2023
Associates Degree - Computer Science
Columbia State