Jackson Cravens
Summary
Proactive Server with extensive experience in high-volume dining environments, known for managing multiple tables and delivering exceptional customer service. Skilled in POS operations, guest engagement, and handling high-pressure situations. Brings a strong work ethic, tableside etiquette, and allergy awareness to enhance guest experiences and team efficiency.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Server
Twin Oaks Country Club
04.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Host
Pappo's Pizzeria And Pub
04.2022 - 08.2024
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
Team Member
Firehouse Subs
11.2021 - 04.2022
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
Education
High School Diploma -
Kickapoo High School
Springfield, MO05-2024
Bachelor of Science - Finance
Missouri State University
Springfield, MO05-2028
Skills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
- Food Running
- High-volume dining
- Point of sale operation
- Tableside Etiquette
- Allergy awareness
- Foreign language proficiency
Certification
- Microsoft Specialist Certifications in: Word, Excel, PowerPoint
Languages
Spanish
Elementary
Timeline
Server
Twin Oaks Country Club
04.2024 - Current
Host
Pappo's Pizzeria And Pub
04.2022 - 08.2024
Team Member
Firehouse Subs
11.2021 - 04.2022
- Microsoft Specialist Certifications in: Word, Excel, PowerPoint
High School Diploma -
Kickapoo High School
Bachelor of Science - Finance
Missouri State University
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