Jackson Cullen
Renton,United States
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
3
3
years of professional experience
Work History
Sales Associate
Fast Retailing
2023.11 - Current
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
Front Desk Associate
Mercer Island Country Club
2021.08 - 2023.01
- Maintained cleanliness and organization of front desk area.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Used internal software to process reservations, check-ins and check-outs.
- Answered guest questions and referred to local points of interest.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Collected room deposits, fees and payments.
- Confirmed relevant guest information and payment methods to prevent fraud.
- Took reservations over phone, in person and via computer for guests and provided confirmation information.
- Kept accounts in balance and ran daily reports to verify totals.
- Politely welcomed arriving guests, providing room keys and information on amenities and policies.
- Asked customers questions to meet special requests.
- Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.
- Retrieved mail, packages and documents on behalf of guests, promptly verifying receipt and arranging for pickup or transmittal.
- Contacted housekeeping staff and maintenance department immediately to resolve guest room issues.
Education
Mercer Island High School
Mercer Island, WASkills
- Cash Handling
- Problem-Solving Skills
- Mail Handling
- Lobby Oversight
- Guest Interaction
- Guest Relations
- Multi-Line Phone Systems
- Sorting and Labeling
- Checking Reservations
- Guest Satisfaction
- Professional Telephone Etiquette
- Monitor Security
- Call Transfers
- POS Transactions
Timeline
Sales Associate
Fast Retailing
2023.11 - Current
Front Desk Associate
Mercer Island Country Club
2021.08 - 2023.01
Mercer Island High School
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