Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jackson D'Antonio

Charleston,SC

Summary

Front of house team member for the better part of the last 7 years. Professional growth and advancement have largely been due to an ability to effectively communicate with both guests and co-workers, allowing me to improve as an experience curator while maximizing sales. Extremely detail oriented, insatiably hungry for knowledge, and unrelentingly positive.

Overview

9
9
years of professional experience

Work History

Server/Training Program Coordinator

The Establishment
Charleston , SC
09.2023 - Current
  • Created a 7-Day training program for new servers that included thorough descriptions of items on the food/beverage menus, service procedures, and a series of tests to accompany each day of training.
  • Led one-on-one wine tastings and educational seminars for new servers.
  • Consistently trusted to serve VIP and high-profile guests in one of the most desirable seating areas in the restaurant.
  • Collaborated with management to create a training program for new members of the host team.

Server

Oak Steak House
Charleston, SC
05.2023 - 09.2024
  • Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
  • Communicated effectively with kitchen staff regarding customer allergies or special requests.
  • Provided exceptional service to high volume of daily customers.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.

Managing Partner

Mogan's Oyster House
Salisbury , MD
04.2021 - 04.2023
  • Worked in close collaboration with team members to ensure customers received high-quality service.
  • Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
  • Optimized profits by controlling food, beverage and labor costs.
  • Resolved and investigated complaints regarding service, food quality and accommodations.
  • Reviewed daily and overall financials to ensure profitability.

Server

Bistronomy By Nico
Charleston , SC
10.2020 - 03.2021
  • Provided exceptional service to high volume of daily customers.
  • Displayed enthusiasm and knowledge about restaurant's menu and products.
  • Checked with customers to determine satisfaction with meals, brought any and all issues to the attention of management.
  • Served beverages promptly and followed up diligently throughout guest experience to maximize check average while serving responsibly.

Server, Manager

The Establishment
Charleston, SC
04.2018 - 03.2020
  • Established standards for personnel performance and customer service.
  • Motivated staff through acknowledgment of hard work and achievements.
  • Communicated with kitchen staff regarding customer allergies, dietary needs and other special requests.
  • Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
  • Inspected dining and serving areas for cleanliness and proper setup.

Servers' Assistant, Server

Michael's On the Alley
Charleston , SC
10.2015 - 04.2018
  • Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
  • Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
  • Assigned specific areas and duties to members of support staff team in collaboration with management.
  • Circulated between the three establishments housed within our building to assess and address customer needs, effectively prioritizing tasks during peak hours.

Education

Bachelor of Arts - Philosophy

College of Charleston
Charleston, SC
05.2018

Skills

  • Highly detail oriented
  • Comfortable and composed in high stress environments
  • Efficient and effective communicator
  • Excel at converting food and wine knowledge into sales
  • Passionate about curating the best possible guest experience
  • Build and maintain exemplarily working relationships with guests and colleagues

Timeline

Server/Training Program Coordinator

The Establishment
09.2023 - Current

Server

Oak Steak House
05.2023 - 09.2024

Managing Partner

Mogan's Oyster House
04.2021 - 04.2023

Server

Bistronomy By Nico
10.2020 - 03.2021

Server, Manager

The Establishment
04.2018 - 03.2020

Servers' Assistant, Server

Michael's On the Alley
10.2015 - 04.2018

Bachelor of Arts - Philosophy

College of Charleston

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Jackson D'Antonio