Jackson Dinter
Meridian,USA
Summary
Professional consultant with deep expertise in driving customer experience improvements and delivering impactful solutions. Skilled in strategic planning, client engagement, and process optimization. Strong focus on collaboration and adaptability, ensuring seamless integration with team dynamics and evolving project demands. Known for reliability, critical thinking, and always putting the customer first.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Samsung Experience Consultant
2020 Companies
Nampa, ID
01.2026 - Current
- Developed training materials for new consultants to ensure effective onboarding processes.
- Mentored junior consultants, providing guidance on best practices and methodologies.
- Analyzed customer feedback to enhance service delivery and improve client satisfaction.
- Conducted market research to identify trends and inform consulting strategies.
- Managed project timelines and coordinated resources for successful project execution.
- Implemented process improvements to streamline operations and increase efficiency in projects.
- Supported internal teams during product launches by ensuring that customers have access to relevant information about new features or changes being made available .
Nvidia Brand Ambassador
2020 Companies
Boise, ID
10.2025 - 01.2026
- Developed brand awareness through engaging product demonstrations and consumer interactions.
- Trained and mentored new ambassadors on effective communication and promotional techniques.
- Collaborated with marketing teams to execute strategic campaigns and enhance brand visibility.
- Analyzed consumer feedback to refine promotional strategies and improve customer engagement.
- Developed strong relationships with retailers to support brand initiatives.
- Promoted positive company image through superior customer service experiences.
Training Leader
Chick-Fil-A Restaurant
Meridian, Idaho
01.2025 - 09.2025
- Developed training programs to enhance employee skills and knowledge.
- Assessed training needs through employee feedback and performance reviews.
- Conducted onboarding sessions for new hires to ensure smooth transitions.
- Collaborated with management to align training goals with organizational objectives.
- Maintained up-to-date records of trainee progress and provided regular updates to management team.
- Recommended changes or improvements in existing training processes as needed.
ASSISTANT MANAGER, CUSTOMER SERVICE
Victra - Verizon Authorized Retailer
Boise, USA
03.2022 - 08.2024
- Dealt with upset customers in a professional way, de-escalating the situation.
- Prioritized tasks according to importance, in order to maximize results within given timelines.
- Provided exceptional customer service by responding to inquiries, resolving complaints, and managing difficult situations.
- Monitored team performance and provided coaching and guidance as needed to ensure quality standards were met.
- Assisted customers with resolving technology and service-related issues in a timely manner.
- Enforced and upheld the standard of kindness and professionalism.
- Identified operational process inefficiencies to recommend necessary improvements.
FOOD SERVICE EMPLOYEE
Roaring Springs Waterpark
Meridian, USA
04.2016 - 07.2019
- Developed strong communication skills while working closely with other staff members.
- Delivered exceptional customer service in fast-paced food service environment.
- Operated cash register, processing transactions efficiently and accurately.
- Excelled at anticipating customer needs and responding promptly to their requests or concerns.
Education
High School Diploma -
Kuna High School
Kuna, ID05.2021
Skills
- Customer service expertise
- Mental math
- Innovation and creativity
- Process improvement
- Handling escalations
- Exceptional interpersonal communication
- Customer retention
- Meticulous attention to detail
- Employee training
- Customer relationship management
Certification
- Licensed Substitute Teacher
- Adobe Photoshop, Illustrator and InDesign
Timeline
Samsung Experience Consultant
2020 Companies
01.2026 - Current
Nvidia Brand Ambassador
2020 Companies
10.2025 - 01.2026
Training Leader
Chick-Fil-A Restaurant
01.2025 - 09.2025
ASSISTANT MANAGER, CUSTOMER SERVICE
Victra - Verizon Authorized Retailer
03.2022 - 08.2024
FOOD SERVICE EMPLOYEE
Roaring Springs Waterpark
04.2016 - 07.2019
High School Diploma -
Kuna High School
Education and Training
other