Jackson Dionne

● Ability to influence, direct, and/or train others, including ability to act in a lead worker capacity. Ability to advise and interpret on how to apply policies and standards to specific situations in a caring and concerned customer service manner.

● Receptionists to front counter of the Community service department & Civic Center front counter for the City of Irvine including general service line, class registration, Public works, Community Development, and Records office.

● Coordinated and directed large scale events including logistics reviewing and approving vendors' insurance certificates, processing final event payments with primary event contact, and setup/ breakdown of event.

• Korean festival 2022 & 2023- Total attendance: 5,000
• City of Irvine Police Open House 2022 & 2023- Total attendance: 6,000
• City of Irvine Holiday Tree Lighting Festival- Total Attendance: 3,000

City of Irvine Summer Concert Series 2021 & 2022- Total attendance: 7,000

● Process facility reservation permits for all Community Centers in the City of Irvine including reviewing and approving special event liability insurance, processing payments, and reviewing vendor permits and applications.

● Managed inventories and stock and kept detailed records of inventory use for the City of Irvine Civic Center facility reservation department.

● Produced weekly, daily, and monthly activity reports for Civic Center Facility reservations department.

● Optimized customer experience by delivering superior services and effectively troubleshooting issues that meet policy standards.

● Developed and updated data in spreadsheets for process monitoring and reporting.

● Assists in supervising facility operations and in developing, planning, directing and implementing program activities. Instructs and supervises program participants.

● Implements spontaneous recreation programs. Leads program development and coordinates activities.

● Assists in maintaining Community Services facilities and coordinating equipment maintenance. Organizes inventories and orders supplies.

●Proven ability to learn quickly and adapt to new situations.

List of duties:

• Supervise facility reservations at Quail Hill and Los Olivos including creating Condition of facility reports and processing payments with event contacts.
• Creating City of Irvine accounts for public and registering them for classes and activities.
• Preform routine park and facility maintenance and uphold City of Irvine policy and procedures with great customer service.