Jackson Durham
Pittsburgh,PA
Summary
Customer service professional with track record of maintaining high standards and ensuring customer satisfaction in fast-paced environments. Proven ability to adapt to changing needs and work collaboratively with team members. Reliable, flexible, and skilled in providing excellent service and maintaining cleanliness and organization.
Overview
4
4
years of professional experience
Work History
Ice Cream Scooper
Owowcow Creamery
11.2021 - Current
- Served customers with speed and detail orientation, keeping team running smoothly throughout service fluctuations
- Kept work area tidy and sanitary, promptly addressing spills, and other messes
- Operated cash register, taking payments and issuing customer receipts
- Maintained cleanliness and organization in establishment
- Explained ice cream flavors, toppings, and sundaes to customers
- Carried out cash and card transactions quickly and thoughtfully
Barista
Dunkin' Donuts
05.2021 - 07.2022
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment
- Controlled line and crowd with quick, efficient service
- Cleaned counters, machines, utensils, and seating areas daily
- Maintained regular and consistent attendance and punctuality
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise
Education
Bachelor of Arts - Criminal Justice
Point Park University
Pittsburgh, PA05-2027
High School Diploma -
Central Bucks High School West
Doylestown, PA06-2023
Skills
- Quick learner
- Energy and enthusiasm
- Hand-eye coordination
- Memory retention
- Food safety compliance
- Cash handling proficiency
- Customer engagement
- Guest service
- Menu memorization
- Cleaning and organization
- Patience and empathy
Timeline
Ice Cream Scooper
Owowcow Creamery
11.2021 - Current
Barista
Dunkin' Donuts
05.2021 - 07.2022
Bachelor of Arts - Criminal Justice
Point Park University
High School Diploma -
Central Bucks High School West
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