Summary
Overview
Work History
Education
Skills
Websites
Timeline
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Jackson E. Balzer

Columbia,IL

Summary

Results-driven sports management professional with a strong background in athletics, teamwork, and leadership. Former collegiate hockey player with hands-on experience in the professional sports industry. Seeking a role with a professional sports organization to contribute expertise in operations, marketing, and fan engagement while continuing to grow within the industry.

Overview

4
4
years of professional experience

Work History

Customer Service & Installation Technician

QCE Aluminum Fence
05.2021 - Current
  • Installation of fences using various materials and tools, often completing projects independently while ensuring high-quality craftsmanship.
  • Maintain a clean and safe job site by removing debris and adhering to safety protocols.
  • Managed daily material handling, including loading, securing, and transporting shipments to optimize efficiency.
  • Provided excellent customer service by conducting pre- and post-installation walkthroughs, addressing concerns, and ensuring client satisfaction.

Retail Marketing

Phoenix Suns
08.2023 - 05.2025
  • Hands-on experience in sports retail operations, premium client engagement, and event merchandise strategy within a professional sports organization.
  • Entrusted with full setup and operation of the Premiere Suite shop, tailoring the experience to premium clientele.
  • Played a key role in the highest-performing retail club among three locations, contributing to a #4 global ranking for merchandise sales in 2024.
  • Provided luxury retail expertise, engaging high-net-worth fans and corporate partners to maximize revenue.
  • Recognized as a go-to leader by management, consistently exceeding expectations through dedication, flexibility, and commitment to operational excellence.
  • Led by example, fostering an energetic, service-driven culture for team members, stakeholders, and guests.
  • Coordinated concert merchandise operations at Footprint Center, optimizing visuals, displays, and logistics—contributing to over $20M in annual merchandise sales in 2024.

Crew Leader

Vineyard Vines
01.2023 - 05.2023
  • Delivered exceptional customer service by assisting guests throughout their shopping experience, ensuring a positive and engaging atmosphere.
  • Promoted from Sales Representative to Key Holder within three weeks, assuming managerial responsibilities such as cash handling, end-of-day financial reporting, and operational oversight.
  • Managed inventory processes, including receiving new shipments, restocking merchandise, fulfilling online orders, and coordinating returns to the warehouse.
  • Resolved customer concerns, prioritizing satisfaction and brand loyalty through proactive problem-solving.
  • Optimized store layouts and product displays to highlight new arrivals, enhance visual appeal, and drive sales.
  • Trained employees in time management and proper ways to complete job duties.

Sales & Equipment Specialist

Pure Hockey
09.2021 - 05.2022
  • Provided expert guidance on hockey equipment selection, ensuring customers were properly fitted based on skill level, playing style, and personal preferences.
  • Delivered exceptional customer service, using active listening and problem-solving skills to address concerns and enhance the shopping experience.
  • Maintained and optimized store displays by restocking merchandise, updating signage, and reorganizing product layouts to drive sales.
  • Created an engaging and hockey-focused retail environment, fostering customer loyalty through product knowledge, enthusiasm, and personalized recommendations.
  • Contributed to a positive team atmosphere by maintaining a professional and energetic attitude, enhancing both workplace culture and customer interactions.

Education

Bachelor of Science - Sports and Entertainment Management

Grand Canyon University
Phoenix, AZ
04.2025

Skills

  • Proficient in Microsoft Word, Powerpoint, and Excel
  • Content creation for social platforms
  • Experience in Canva, Box Out Sports
  • Excellent communicator
  • Very efficient with time and organization
  • Self starter
  • People person

Timeline

Retail Marketing

Phoenix Suns
08.2023 - 05.2025

Crew Leader

Vineyard Vines
01.2023 - 05.2023

Sales & Equipment Specialist

Pure Hockey
09.2021 - 05.2022

Customer Service & Installation Technician

QCE Aluminum Fence
05.2021 - Current

Bachelor of Science - Sports and Entertainment Management

Grand Canyon University

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