Summary
Overview
Work History
Education
Skills
Certification
Timeline
CustomerServiceRepresentative

Jackson Feltt

Paris,IL

Summary

Dynamic and results-oriented professional with extensive experience in customer service and production operations, notably with State Farm. Excelled in roles requiring problem-solving abilities and computer proficiency, leading sales teams to success and surpassing production goals. Demonstrated exceptional customer relations and critical thinking skills, contributing to significant improvements in customer satisfaction and operational efficiency.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Kelsi Lubovich State Farm
03.2024 - Current

Sales team member. Duties also include current customer service inquiries.

Production Operator

The Hershey Company
11.2023 - 03.2024

Responsible for carrying out production processes and meeting daily production goals.

Customer Service Representative

Terry Elston State Farm
10.2021 - 09.2023

Leading member of the sales team at Terry Elston State Farm in Paris for 2 years. Also dealt extensively in assisting customers with property/casualty claims, and service related inquiries.

Operator and Team Leader

Plygem/Cornerstone Building Brands
01.2019 - 10.2021

Worked on several different production lines. I became a team leader at 22 and was responsible for marking attendance, facilitating position rotation, and meeting daily production goals.

City Employee

City of Danville
05.2018 - 09.2018

Maintained various properties for the city of Danville. Responsibilities included mowing, weed eating, trash removal & cleanliness of property each week.

Groundscrew

Canyata Golf Course
05.2016 - 08.2016

Helped maintain the course for the summer. Duties included mowing, weed eating, course repair and cleanliness. Assigned various responsibilities each day that had to be completed depending on when customers would be present.

Education

N/A - Business Management

Danville Area Community College
Danville, IL

High School Diploma - General

Paris High School
Paris, IL
05.2016

Skills

  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking
  • Data Entry
  • Customer Relations
  • Problem Resolution
  • Computer Proficiency
  • Complaint Handling
  • Complaint resolution
  • Microsoft Outlook
  • Follow-up skills
  • Call Management
  • Product Knowledge
  • Appointment Scheduling
  • Building rapport
  • Product Sales
  • Sales expertise
  • Account Management

Certification

Property & Casualty Producers License IL & IN

Life & Health Producers License IL & IN

Timeline

Customer Service Representative

Kelsi Lubovich State Farm
03.2024 - Current

Production Operator

The Hershey Company
11.2023 - 03.2024

Customer Service Representative

Terry Elston State Farm
10.2021 - 09.2023

Operator and Team Leader

Plygem/Cornerstone Building Brands
01.2019 - 10.2021

City Employee

City of Danville
05.2018 - 09.2018

Groundscrew

Canyata Golf Course
05.2016 - 08.2016

N/A - Business Management

Danville Area Community College

High School Diploma - General

Paris High School
Jackson Feltt