Summary
Overview
Work History
Education
Skills
Timeline
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Jackson Fischer

Bala,PA

Summary

Goal-driven with a background working in busy environments and multi-tasking. A team oriented individual who always provides for customer needs and ensures that customers always have a pleasant experience.

Overview

2
2
years of professional experience

Work History

Snap Pizza Artisan

Snap Custom Pizza and Salads
Bala Cynwyd, PA
12.2022 - 08.2023
  • Consistently upsold customers on additional items
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Understood and followed oral and written directions.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Identified needs of customers promptly and efficiently.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Displayed strong telephone etiquette, effectively handling difficult calls.

Front Desk/Maintenance Worker

Lower Merion Township
Bala Cynwyd, PA
05.2021 - 05.2023
  • Enhanced guest satisfaction by answering inquiries about business operations and policies, resolving concerns and developing creative solutions to guest concerns.
  • Greeted incoming guests warmly, checked them in, and shared information on policies and amenities.
  • Stayed current on local attractions and special events to help guests with entertainment options.
  • Coordinated with internal departments to handle wide range of guest needs.
  • Promoted loyalty by signing customers up for memberships and encouraged repeat stays through exceptional service.
  • Completed end-of-day reporting and balanced registers to maintain financial accuracy.
  • Answered telephones and greeted visitors to assist, answer questions and direct.
  • Wrote and maintained incident reports, daily activity logs and other documents as requested by management.
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Received incoming calls and coordinated with staff to fulfill customer requests.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Worked with housekeeping and maintenance staff to address and resolve any building issues.
  • Provided excellent customer service at all times.

Education

High School Diploma -

Harriton Senior High School
Bryn Mawr, PA
06.2025

Skills

  • Credit and Cash Payments
  • Guest Registration
  • Decision Making
  • Problem-Solving
  • Teamwork and Collaboration
  • Payment Collection
  • Phone and Email Etiquette
  • Customer Service
  • Verbal and Written Communication
  • Active Listening
  • Friendly, Positive Attitude
  • Customer Relations
  • Dependable and Responsible

Timeline

Snap Pizza Artisan

Snap Custom Pizza and Salads
12.2022 - 08.2023

Front Desk/Maintenance Worker

Lower Merion Township
05.2021 - 05.2023

High School Diploma -

Harriton Senior High School

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Jackson Fischer