Jackson Gabel
Supervisor
Schaumburg,IL
Summary
Dynamic professional with a proven track record at Downers Grove Park District, excelling in conflict resolution and staff education. Adept at enhancing customer experiences and drivig service improvements through effective communication and training. Recognized for mentoring team members and optimizing workflows to achieve operational excellence.
Overview
3
3
years of professional experience
Work History
Supervisor
Downers Grove Park District
04.2024 - Current
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Evaluated customer needs and feedback to drive product and service improvements.
- Communicated employee, customer, and workplace needs to managers.
- Resolved conflicts between team members and departments.
Character Performer
Princess Fairytale Parties
11.2022 - Current
- Applied techniques, using sense memory, character analysis and script analysis to bring characters to life.
- Developed characters through improvisation and script analysis.
- Managed delicate or difficult interactions with guests and altered conversations to match guest needs.
- Mentored and trained other actors through demonstrating professionalism and versatility with characters.
Crew Trainer
7 Brew
05.2025 - 07.2025
- Set positive example for team members by providing high-quality, efficient service.
- Maintained current knowledge of all team position requirements.
- Taught new team members correct procedures for all areas of operations.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Analyzed training requirements of crew members to identify areas for improvement, bridge gap and provide resources.
Barista Trainer
7 Brew
04.2025 - 07.2025
- Trained and mentored 11 new personnel hired to fulfill various roles.
- Trained new employees in groups and in one-on-one scenarios.
- Customized training strategies based on individual barista knowledge, experience, and strengths.
- Taught proper procedures and strategies for success to new employees.
- Provided consistent feedback regarding individual performance allowing employees to set goals for improvement.
Barista
7 Brew
01.2025 - 07.2025
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Excelled at every position within the stand to better improve operations.
- Showed aptitude in multitasking multiple orders at once while maintaining accuracy in product quality.
- Learned every menu item's preparation and all off-menu flavor combinations to ensure every order was personal.
Retail Sales Associate
Naper Nuts & Sweets
11.2023 - 12.2024
- Developed strong rapport with customers and created positive impression of business.
- Trained new employees in job duties and procedures while focusing on personalized training styles.
- Assisted management with various projects by providing feedback on process improvements.
- Provided exceptional services and pleasant shopping experiences to retail customers.
Park Attendant
Cypress Cove Family Aquatic Park
05.2022 - 08.2023
- Watched areas to anticipate problems and intervened to prevent accidents.
- Resolved guest issues with creative solutions, escalating major concerns to management.
- Gained work ethic and experience through job and cleaning tasks.
Education
Associate of Arts - Human Resources Management
College of DuPage
Glen Ellyn, IL05-2026
Skills
- Verbal and written communication
- Staff education
- Employee development
- Business development
- Process monitoring and improvement
- Conflict resolution
- Training and mentoring
Timeline
Crew Trainer
7 Brew
05.2025 - 07.2025
Barista Trainer
7 Brew
04.2025 - 07.2025
Barista
7 Brew
01.2025 - 07.2025
Supervisor
Downers Grove Park District
04.2024 - Current
Retail Sales Associate
Naper Nuts & Sweets
11.2023 - 12.2024
Character Performer
Princess Fairytale Parties
11.2022 - Current
Park Attendant
Cypress Cove Family Aquatic Park
05.2022 - 08.2023
Associate of Arts - Human Resources Management
College of DuPage
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