Jackson Garner
Layton,UT
Summary
Layton/Utah Current college student studying technical sales. Love being part of team. A problem solver that enjoys learning! Looking for opportunities to work with people and technology.
Savvy expert experienced in troubleshooting computer hardware and software issues in customer-focused environments. Possesses comprehensive knowledge of standard operating systems, networking protocols and technical support procedures. Skilled in identifying and resolving complex technical problems.
Overview
4
4
years of professional experience
Work History
IT Service Specialist
Savi Solutions
02.2023 - Current
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Used ticketing systems to manage and process support actions and requests.
- Documented support interactions for future reference.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Monitored systems in operation and quickly troubleshot errors.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Translated complex technical issues into digestible language for non-technical users.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Configured and tested new software and hardware.
Head Cook
Orlando’s Mexican restaurant
05.2019 - Current
- I work with a team to prepare and cook meals in a busy local restaurant
- Coordinate schedules with other staff
- Train new team member on Kitchen Management Software
- Perform meal preparation for the nightly shifts
- Organize meal orders to make sure customer meals are cooked quickly and accurately, to meet our goals of high customer satisfaction
- Communicate with team members to ensure the kitchen runs well during times of high stress
- Assisted Head Cook in all meal preparation activities
- Set up and broke down kitchen for service.
- Thoroughly clean and prepare tables for customers
- Inspected freezer and refrigerator daily to check and maintain proper temperatures.
- Placed orders to restock items before supplies ran out.
- Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
Education
BS - Technical Sales
Weber State University
High School Diploma - undefined
Layton High school
2022
Skills
- Dependable
- Technical Aptitude
- Hardworking
- People Skills
- Team Player
- Collaborative Team Player
- Desktop Support
Golf
I have played golf for about 3 years and love it
Timeline
IT Service Specialist
Savi Solutions
02.2023 - Current
Head Cook
Orlando’s Mexican restaurant
05.2019 - Current
BS - Technical Sales
Weber State University
High School Diploma - undefined
Layton High school
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