Jackson Hensley

• Handled cash transactions accurately, maintaining balanced registers and reducing discrepancies at end-of-shift reconciliations.
• Maintained a clean and organized store environment for an enhanced shopping experience.
• Maintained compliance with local and federal regulations governing the sale of alcoholic beverages, verifying customer identification as necessary.
• Processed deliveries efficiently, verifying shipment accuracy and stocking shelves in a timely manner to minimize disruption of store operations.
• Denied alcoholic sales to intoxicated customers and contacted management immediately when issues escalated.
• Educated customers on different promotions, spirits and wines to facilitate buying decisions.
• Collaborated with team members to achieve daily tasks efficiently, contributing to a positive work environment.

• Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
• Served food and beverages promptly with focused attention to customer needs.
• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
• Cultivated warm relationships with regular customers.
• Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.

• Disinfected and mopped bathrooms to keep facilities sanitary and clean.
• Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
• Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
• Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
• Worked both indoors and outdoors in all weather to preform and complete tasks.
• Maintained a spotless environment for guests through diligent daily housekeeping tasks.

Common Area Supervisor at a Timbers Resort, worked under great leadership, and managed a great team to complete all tasks to the highest of standards.

• Conducted regular room inspections to verify compliance with housekeeping standards.
• Communicated repair needs to maintenance staff.
• Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
• Worked with front desk to respond promptly to all guest requests.
• Ensured timely completion of daily tasks, leading to an increase in positive guest feedback regarding room cleanliness.