Jackson Kadle
Ashland,OR
Summary
Dedicated professional with a strong background in customer service and team leadership. Proven ability to streamline operations and enhance customer satisfaction through effective reservation management and training.
Overview
7
7
years of professional experience
Work History
Reservations
Callahan's Mountain Lodge
09.2025 - Current
- Implemented systems for tracking reservations and managing waitlist effectively during busy periods.
- Increased customer satisfaction by efficiently managing reservations and providing accurate information.
- Answered telephone to make reservations and take orders.
- Streamlined operational procedures to optimize efficiency in managing VIP bookings and reservations.
- Took basic reservations and communicated with waitstaff and kitchen about special accommodations.
- Handled all front desk duties professionally, including answering phones, managing reservations, and addressing inquiries.
Barista
Starbucks
08.2024 - 09.2025
- Prepared high-quality beverages according to standardized recipes and customer preferences.
- Provided exceptional customer service, enhancing overall guest experience and satisfaction.
- Maintained cleanliness and organization of workspace, ensuring compliance with health and safety regulations.
- Operated point-of-sale system efficiently, processing transactions accurately and swiftly.
- Assisted in training new baristas on beverage preparation techniques and customer service standards.
- Managed inventory levels by monitoring stock supplies and placing orders as needed.
- Maintained a clean and organized workspace for optimal productivity and safety.
Shift Leader
AmPm
06.2023 - 08.2024
- Supervised team operations to ensure efficient workflow and adherence to company policies.
- Trained new employees on operational procedures and customer service standards.
- Monitored inventory levels and coordinated restocking efforts to maintain product availability.
- Resolved customer inquiries and complaints, enhancing overall satisfaction and loyalty.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
Barista Trainer
Albertsons
11.2019 - 05.2022
- Trained new baristas on beverage preparation techniques and customer service standards.
- Developed and implemented training materials to enhance team skills and product knowledge.
- Monitored performance of baristas, providing constructive feedback for continuous improvement.
- Facilitated hands-on workshops to improve efficiency in drink production and service speed.
- Improved barista skills through one-on-one training sessions and practical demonstrations.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
Skills
- Reservations assistance
- Checking reservations
- Reservations support
- Meetings and reservations
- Time management
- Friendly and outgoing
- Attention to detail
- Team player
- Problem-solving
- Cash handling
- Opening and closing duties
- Exceptional customer service
- Team leadership
- Order taking
Timeline
Reservations
Callahan's Mountain Lodge
09.2025 - Current
Barista
Starbucks
08.2024 - 09.2025
Shift Leader
AmPm
06.2023 - 08.2024
Barista Trainer
Albertsons
11.2019 - 05.2022