Jackson Kassir
Summary
As an accomplished restaurant manager, I bring extensive experience in successfully leading restaurant operations, achieving heightened customer satisfaction, and driving increased revenue. Notably, I played a pivotal role in spearheading the inception and establishment of a new restaurant, showcasing my proficiency in project management, team leadership, and navigating the complexities of launching a novel establishment. This hands-on experience has honed my ability to overcome challenges, build effective teams, and ensure a seamless launch. My expertise in managing budgets, overseeing inventory, and cultivating strong vendor relationships has consistently contributed to the profitability and overall success of the restaurants I have managed. I am confident in my ability to bring strategic leadership and operational excellence to any restaurant environment, fostering growth and long-term success.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Beverage Manager
Fifth Street Distillery And Annex
08.2021 - 05.2024
- Spearheaded the creation of a distinctive craft cocktail menu, introducing innovative and unique drink offerings that catered to diverse customer preferences.
- Established relationships with beverage suppliers and negotiated favorable agreements, optimizing costs while maintaining the highest quality standards
- Conducted training sessions for the bar staff, focusing on mixology techniques, cocktail presentation, and customer service skills.
- Manage day-to-day operations of a high-energy bar, ensuring efficiency and excellence in service delivery during peak hours.
General Manager
Hot Tuna Bar And Grill
05.2014 - 12.2023
- Oversee day-to-day restaurant operations, ensuring smooth and efficient service delivery in both front-of-house and back-of-house areas.
- Utilize social media platforms and local partnerships to increase brand awareness and attract new customers.
- Collaborate with the chef and kitchen staff to oversee menu planning, pricing, and updates.
- Monitor and manage budgetary goals, including revenue targets, cost controls, and profitability.
- Conduct regular staff training sessions to enhance skills, address performance gaps, and promote a positive work environment.
Manager
Shorebreak Pizza And Tap House
05.2016 - 08.2022
- Led the strategic planning and execution of the pre-opening phase for Shorebreak Pizza and Taphouse, ensuring a seamless launch within the defined timeline and budget.
- Spearheaded the recruitment process, hiring a skilled and diverse team of culinary and service professionals.
- Coordinated with vendors and suppliers to establish strong partnerships and secure timely delivery of quality ingredients and equipment.
- Collaborated with the culinary team to create a diverse and appealing menu that aligns with the restaurant's concept and target audience.
- Implemented rigorous quality control measures to maintain high standards in food preparation, presentation, and service.
Education
Bachelor of Science - Hospitality Management
East Carolina University
Greenville, NC05.2024
Skills
- Strategic Planning
- Cost controls
- ServeSafe Manager
- Achieved Dale Carnegie Management Certificate
- Scheduling Staff
- Budgeting and financial analysis
- Customer service and satisfaction
- Marketing and promotional strategies
- Menu planning and inventory management
- Vendor and supplier relations
- Menu development and quality control
- Leadership and team management
Certification
- Dale Carnegie Certificate of Achievement in Management and Leadership
- ServSafe Food and Beverage Manage
Timeline
Beverage Manager
Fifth Street Distillery And Annex
08.2021 - 05.2024
Manager
Shorebreak Pizza And Tap House
05.2016 - 08.2022
General Manager
Hot Tuna Bar And Grill
05.2014 - 12.2023
Bachelor of Science - Hospitality Management
East Carolina University
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