Jackson Kincade
Las Vegas,NV
Summary
I am a dynamic and dedicated professional with a strong background in customer service at Cinemark. Proven ability to enhance guest experiences through effective communication and problem-solving. Skilled in cash handling and conflict resolution, consistently fostering a collaborative environment while ensuring safety and satisfaction. Committed to maintaining high standards of cleanliness and organization. I would also describe myself as friendly, approachable, and committed to creating a positive environment for children. Knowledge of child supervision and safety procedures, coupled with skills in conflict resolution and communication. Dedicated to fostering safe and enjoyable playground experience that promotes social and physical development.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Playground Helper
Kangamoo
08.2025 - Current
- Supervised children's play activities, ensuring safety and adherence to guidelines.
- Assisted in organizing recreational programs, enhancing engagement among participants.
- Monitored equipment and playground areas, reporting maintenance needs promptly.
- Facilitated conflict resolution among children, promoting positive social interactions.
- Supported staff in training new aides, fostering a collaborative team environment.
Theatre Usher
Cinemark
05.2024 - 08.2025
- Assisted patrons with seating arrangements and navigating theatre layout.
- Monitored crowd flow during peak showtimes to enhance guest experience.
- Provided information on movie schedules, promotions, and amenities to guests.
- Ensured compliance with safety protocols and emergency procedures within the venue.
- Maintained cleanliness and organization of auditoriums and common areas for optimal guest comfort.
- Trained new ushers on operational best practices and customer service standards.
- Maintained cleanliness throughout the venue by sweeping floors, wiping down surfaces, and removing trash after each performance.
- Sold admission, processed payments, and issued tickets.
- Supported box office operations as needed, processing ticket sales and providing accurate event information to patrons.
- Provided customer service by selling tickets and merchandise, answering questions, and distributing programs.
- Streamlined communication among staff members by utilizing walkie-talkies for real-time updates on show progress and patron needs.
- Assisted in the setup and breakdown of event spaces as needed, ensuring a quick turnaround between performances or special events.
Cashier/Floor Associate
Big Lots
04.2023 - 04.2024
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Provided backup support for other departments when needed
- Proactively addressed long lines by opening additional registers when necessary, enhancing customer experience.
- Promoted store promotions and incentive programs to increase overall sales revenue.
- Developed rapport with regular customers, offering personalized service that fostered brand loyalty.
- Performed cash, card and check transactions to complete customer purchases.
- Processed refunds and exchanges in accordance with company policy.
- Lifted up to 150 pounds at once
- Answered questions about store policies and addressed customer concerns.
- Managed time effectively during shifts, prioritizing tasks according to urgency for optimal productivity.
Education
High School Diploma -
Durango High School
Las Vegas, NV05.2024
Skills
- Customer Service
- Work Ethic and Integrity
- Patience and Empathy
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Caring and responsible
- Cleaning and sanitizing
- Punctual and reliable
- Multitasking
- Reliability
- Cash Handling
- Written and verbal communication
- Basic Math Competence
- Cash register systems
- Product restocking
- Conflict Resolution
- POS system operations
- Guest inquiries
- Creativity and imagination
- Patience and empathy
- Child supervision
- Safety awareness
Certification
Nevada PILB,
Food Handlers
Timeline
Playground Helper
Kangamoo
08.2025 - Current
Theatre Usher
Cinemark
05.2024 - 08.2025
Cashier/Floor Associate
Big Lots
04.2023 - 04.2024
High School Diploma -
Durango High School