Jackson Lacy
Satellite Beach,FL
Overview
5
5
years of professional experience
Work History
Manager
SnoTea Caffé
Orlando, FL
03.2022 - 12.2023
- Supervised daily operations, ensuring high standards of service, quality, and customer satisfaction
- Led and trained a team of 11 employees, fostering a positive work environment and reducing staff turnover
- Tracked inventory and ensured adequate stock availability, ensuring that the restaurant was running as efficiently as possible
- Ensured compliance with health and safety regulations
- Developed and implemented efficient workflows that enhanced service speed and customer experience.
Customer Service
Lowe's Home Improvement
Orlando, FL
03.2020 - 08.2021
- Delivered exceptional customer service by assisting with product selection, addressing inquiries, and resolving issues promptly
- Maintained comprehensive knowledge of store products, promotions, and services to provide accurate information and recommendations
- Demonstrated strong problem-solving skills by effectively addressing customer complaints and concerns, enhancing overall satisfaction
- Supported store operations by restocking merchandise, organizing displays, and maintaining a clean and orderly shopping environment.
Drafting/Logistics Intern
AB Design Group
Melbourne, FL
01.2019 - 08.2019
- Maintained detailed records of architectural plan deliveries using Excel for efficient tracking and reporting
- Created and drafted residential lot requests for clients using AutoCAD
- Interacted directly with clients to deliver architectural plans, ensuring timely and accurate service
- Managed communication between clients and construction teams during project execution, enhancing transparency and trust
- Oversaw and coordinated logistics operations for company to ensure efficient workflow.
IT Intern
Satellite High School
Satellite Beach, FL
08.2018 - 05.2019
- Provided technical support to students, teachers, and staff, resolving hardware and software issues efficiently
- Assisted in installation and configuration of computer systems, networks, and classroom technology
- Conducted routine maintenance and updates on school computers and network infrastructure to ensure optimal performance
- Participated in rollout of new software and technology initiatives, providing training and support to end users
- Managed and organized IT inventory, including tracking equipment and software licenses
- Collaborated with IT team to troubleshoot network connectivity issues and implement solutions.
Education
Bachelor of Science in Information Technology -
University of Central Florida
Orlando, FL12.2023
Skills
- Kali Linux
- Penetration Testing
- C
- Java
- JavaScript
- HTML
- MySQL
- Linux
- Windows
- AutoCAD
- RevIt
- Virtual Machines
- Python
- TCP/IP Protocols
- Computer Networking
- IT skills
- Database Management
- Cryptography Skills
- Microsoft Office
- Microsoft Azure
- PHP
- REACT
- Network Implementation
- Enterprise Networking
- Telecommunication
- Firewalls
- Network Engineering
- System Administration
- Hardware
- Troubleshooting
- Computer Science
- Data analysis
- Server maintenance
- Leadership
- Team Leadership
- Time Management
- Complex Problem-Solving
- Operations Management
- Project Management
- Computer Skills
Affiliations
- UCF Men's Lacrosse
- Hack UCF
- Zeta Beta Tau fraternity
Timeline
Manager
SnoTea Caffé
03.2022 - 12.2023
Customer Service
Lowe's Home Improvement
03.2020 - 08.2021
Drafting/Logistics Intern
AB Design Group
01.2019 - 08.2019
IT Intern
Satellite High School
08.2018 - 05.2019
Bachelor of Science in Information Technology -
University of Central Florida