Jackson LaVangie
Colorado Springs,CO
Summary
Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience.
Overview
4
4
years of professional experience
1
1
Certification
Work History
IT Specialist
10th Special Forces Group, GSB, US Army
03.2024 - Current
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Patched software and installed new versions to eliminate security problems and protect data.
- Configured hardware, devices, and software to set up work stations for employees.
Brigade Helpdesk NCO
2nd Infantry Division, DIVARTY, USARMY
02.2023 - 02.2024
- Managed high levels of call flow and responded to technical support needs.
- Created user accounts and assigned permissions.
- Maintained servers and systems to keep networks fully operational during peak periods.
- Diagnosed and troubleshot hardware, software and network issues.
- Established team priorities, maintained schedules and monitored performance.
Senior IT Systems Administrator
4th Engineer Battalion, HHC, US Army
11.2020 - 02.2023
- Developed and documented network policies, procedures and standards.
- Diagnosed and resolved hardware and software issues.
- Resolved issues and escalated problems with knowledgeable support and quality service.
- Installed and configured network printers and other peripheral devices.
Education
No Degree - Network And System Administration
Western Governors University
Salt Lake City, UT05.2028
Skills
- Technical issue analysis
- Network Administration
- Team Leadership
- Verbal and written communication
Certification
SEC+
ITF
Timeline
IT Specialist
10th Special Forces Group, GSB, US Army
03.2024 - Current
Brigade Helpdesk NCO
2nd Infantry Division, DIVARTY, USARMY
02.2023 - 02.2024
Senior IT Systems Administrator
4th Engineer Battalion, HHC, US Army
11.2020 - 02.2023
No Degree - Network And System Administration
Western Governors University
SEC+
ITF
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