Jackson Leonce
Bozeman,MT
Summary
Tech-savvy professional with 2.5 years of experience, known for strong troubleshooting skills and a customer-focused approach. Skilled in delivering network and software support to users while developing and implementing technical solutions. Proficient in analyzing system performance and Security to enhance user efficiency.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Purchasing Clerk
Montage Big Sky
10.2023 - Current
- Company Overview: Montage Big Sky at Big Sky, MT
- Processed and managed purchase orders, ensuring accuracy and timely fulfillment
- Coordinated with suppliers to negotiate terms, and delivery schedules
- Monitored inventory levels and initiated reorders to maintain stock and avoid shortages
- Maintained detailed records of purchases, shipments, and inventory levels
Guest Services
Westgate Vacation Villas
01.2023 - 10.2023
- Resolved guest inquiries and issues promptly, enhancing satisfaction and repeat bookings
- Maintained professional demeanor, contributing to a 15% increase in positive feedback
- Implemented improvements from guest feedback, leading to measurable service enhancements
- Coordinated with departments for seamless experiences, reducing service delays
- Trained new staff on protocols, ensuring consistent and high-quality guest service
Technical Support Specialist
Fourth Terrace Diagnostic Center
01.2020 - 01.2023
- Resolved 20 technical support inquiries per day.
- Clarified technical details for non-technical staff, enhancing overall understanding and efficiency.
- Set up 20+ workstations by configuring hardware and software, ensuring smooth operations.
- Handled 40+ weekly support requests, providing solutions for RamSoft and Windows-related issues.
- Trained 20+ users on software, hardware, and network protocols, improving compliance and usage.
- Extensive technical repair expertise across various types of equipment and electronics.
- Escalated critical incidents requiring specialized expertise to appropriate departments, facilitating swift resolutions.
Patient Care Technician
Fourth Terrace Diagnostic Center
11.2018 - 01.2020
- Company Overview: Fourth Terrace Diagnostic Center at Bahamas
- Supported patient admissions, discharges and transfers to promote team productivity
- Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms
- Collected and transported specimens to prepare for lab testing
- Answered patient assistance calls, assessed needs and offered qualified support
- Assisted disabled patients to get on bed for testing
- Fourth Terrace Diagnostic Center at Bahamas
- Supported needs of 20 residents under long-term care.
Delivery Driver
Got It Tech Kings
11.2017 - 11.2018
- Completed on-time deliveries by choosing best and most efficient routes
- Maintained accurate financial records by collecting and documenting timely and past-due customer payments
- Worked overnight shifts during peak periods to meet coverage needs
- Delivered packages to customer doorsteps and business offices
- Completed rush deliveries on tight timetables to satisfy customer needs
Education
CompTIA A+ Certified - Information Technology
09.2024
CompTIA IT Fundamentals -
09.2024
Diploma - Information Technology
04.2022
High School Diploma -
06.2017
Skills
- Communication
- Time Management
- Networking Skills
- Flexibility
- Time management
- Technical Documentation
- Application Installations
- Customer Service
- Team Collaboration
- Hardware and Software Troubleshooting
- Microsoft Office
- Software Upgrades
Certification
- Licensed Technical Support Technician
- CompTIA A+ Technician
- Certified Technical Support Specialist - Fourth Terrace Diagnostic Center
Hobbies and Interests
- Music
- Chess
- Soccer
- Basketball
- Exercising
Timeline
Purchasing Clerk - Montage Big Sky
10.2023 - Current
Guest Services - Westgate Vacation Villas
01.2023 - 10.2023
Technical Support Specialist - Fourth Terrace Diagnostic Center
01.2020 - 01.2023
Patient Care Technician - Fourth Terrace Diagnostic Center
11.2018 - 01.2020
Delivery Driver - Got It Tech Kings
11.2017 - 11.2018
- Licensed Technical Support Technician
- CompTIA A+ Technician
- Certified Technical Support Specialist - Fourth Terrace Diagnostic Center
CompTIA - CompTIA A+ Certified, Information Technology
CompTIA - CompTIA IT Fundamentals,
Synergy College - Diploma, Information Technology
C.R. Walker Senior High School - High School Diploma,
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