Jackson Lewis
Humble
Summary
Dynamic professional with a proven track record in customer service and sales, notably at Academy Sports Outdoors. Excelled in resolving high-stress situations, enhancing customer loyalty, and leading teams to success. Awarded multiple Customer Service awards. Skilled in critical thinking and equipment knowledge, achieving significant improvements in customer satisfaction and team performance.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Service Representative
The Wave
10.2023 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
High School Lacrosse Coach
Seven Lakes High School
12.2020 - 04.2022
- Trained team members in midfield, attack and defensive positions.
- Promoted sportsmanship among athletes, instilling respect for opponents, officials, teammates, and the game itself.
- Organized practice sessions, exercise and conditioning to improve player performance.
Hunting & Fishing Sales
Academy Sports Outdoors
09.2020 - 07.2021
- Collaborated with team members to create visually appealing and informative product displays.
- Enhanced customer satisfaction by providing expert advice on fishing equipment and techniques.
- Educated customers about proper care and maintenance for their purchased equipment.
- Assisted customers in selecting the appropriate fishing and hunting/firearm gear and based on their needs and preferences.
Education
Associates - Associates of Art
Lone Star College
Houston, TXSkills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Sales
- Equipment
- Power tools
Certification
AED and CPR Certified.
Timeline
Customer Service Representative
The Wave
10.2023 - Current
High School Lacrosse Coach
Seven Lakes High School
12.2020 - 04.2022
Hunting & Fishing Sales
Academy Sports Outdoors
09.2020 - 07.2021
Associates - Associates of Art
Lone Star College
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