Summary
Overview
Work History
Education
Skills
Certification
Work Preference
Timeline
Generic
Jackson Lyman
Open To Work

Jackson Lyman

St. George,UT

Summary

E-commerce professional with expertise in analytical thinking and technical support. Demonstrated success in enhancing operations and formulating strategies that boost customer engagement and satisfaction. Prepared to deliver impactful solutions that drive results.

Overview

9
9
years of professional experience
5
5
Certifications

Work History

eShop Manager

Harmons Grocery Store
St. George, UT
04.2020 - Current
  • Coordinated with E-commerce Director to prioritize technical requirements and acted as primary contact for external Instacart engineering teams to schedule and execute software deployments for StoreFront Pro and Marketplace.
  • Analyzed sales data to uncover trends in consumer behavior, informing marketing strategies.
  • Streamlined cost control and enhanced staff efficiency to support profitability.
  • Managed daily store operations and ensured optimal staff performance.
  • Trained new employees on company policies and customer service standards.

eShop Associcate

Harmons Grocery Store
St. George, UT
12.2018 - 04.2020
  • Cultivated customer relationships through friendly service, enhancing overall satisfaction.
  • Processed customer transactions efficiently and set the standard for the company.
  • Responded to customer inquiries and order issues via incoming calls, ensuring timely resolutions.
  • Trained new associates on store operations, policies, and procedures.
  • Fostered collaborative relationships with staff and management, promoting a supportive work environment.

E-Commerce Assistant Manager

Lin's Fresh Market
St. George, UT
12.2016 - 12.2018
  • Oversaw daily operations of e-commerce platforms for grocery and fresh produce, ensuring smooth transactions and customer satisfaction.
  • Assisted in the development of e-commerce strategies to increase customer engagement and retention.
  • Implemented process improvements to enhance the user experience on the website.
  • Delivered technical support to customers encountering issues during order placement or website navigation, enhancing user experience.
  • Worked with Management to push changes to Improve the Rosie (Instacart) software.

Education

High School Diploma -

MillCreek Highschool
2410 E Riverside Drive
05-2017

Skills

  • E-commerce management
  • Client relations
  • UX improvement
  • Process optimization
  • Program efficiency
  • Technical support
  • Excellent communication
  • Analytical thinking
  • E-commerce strategy
  • Analytical and critical thinking

Certification

Java Certified | Mimo | 2025

HTML Certified | Mimo | 2025

CSS Certified | Mimo | 2025

Python Certified | Mimo | 2025

Excel Certified | MillCreek HighSchool | 2017

Work Preference

Job Search Status

Open to work

Work Type

Full Time

Location Preference

Remote

Salary Range

$65000/yr - $200000/yr

Timeline

eShop Manager

Harmons Grocery Store
04.2020 - Current

eShop Associcate

Harmons Grocery Store
12.2018 - 04.2020

E-Commerce Assistant Manager

Lin's Fresh Market
12.2016 - 12.2018

High School Diploma -

MillCreek Highschool
Jackson Lyman