Jackson McCullough
Denver,United States
Summary
Strategic Information Director skilled in guiding navigation of modern technology. Accustomed to driving efficiency and effectiveness by developing and delivering carefully considered and planned systems. Demonstrated skill in translating technical requirements to business solutions. Successful record of building positive relationships with stakeholders company-wide.
Overview
10
10
years of professional experience
Work History
Director of Information
Ivy.ai
05.2020 - 05.2023
- Designed and managed all processes, automation, data and documentation related to information systems, software applications, policies and procedures to ensure efficiency, alignment and data quality enterprise-wide
- Reviewed and assessed system architecture design, implementation, testing and deployment needs to identify project requirements, costs and ensure effective implementation
- Collaborated with internal and external stakeholders to identify requirements and develop innovative solutions
- Created and maintained documentation on software policies and processes to educate team members and external stakeholders, identify inefficiencies and develop improvements
- Identified metrics and utilized data analysis and visualization tools to evaluate effectiveness of various software applications
- Managed transfer of data and integration between numerous internal and external software platforms
- Oversaw excellent external and internal support related to all software issues (received a 95% CSAT and a 6 on CES)
Senior Operations Specialist
Ivy.ai
05.2018 - 05.2020
- Collaborated cross-departmentally to understand business requirements and design data models and processes within the CRM and other software programs
- Leveraged database management tools to manage internal and external data flows and integrations between CRM and other software programs
- Developed metrics and visualizations to assess data quality and identify process improvements
- Created and managed decommissioning of previous CRM and oversaw implementation of new CRM
- Worked extensively with the development team to ensure effective delivery of process updates and software changes
Data & Operations Specialist
Ivy.ai
08.2017 - 05.2018
- Collaborated with various departments to document and translate business requirements to effective databases and information systems
- Identified and developed CRM improvements and presented them to management
- Leveraged ETL process and statistical analyses to uncover business insights, validate data quality, and drive efficiency
- Tested and validated models for accuracy of predictions
Sales & Business Initiatives Analyst
Warner Bros Entertainment
06.2016 - 08.2017
- Project/Change Management: Successfully decommissioned movie database and transitioned data to WB systems on time and under budget
- Data Analysis: Analyzed and qualified customer credit to improve Warner Bros profitability
- Segmentation: Created new attribute fields that provided insights for successful movie profiles
Manager
University Of Colorado Boulder
08.2015 - 06.2016
- Managed restaurant serving 1000+ customers daily, led team of 30+ employees
- Onboarded new employees with training and new hire documentation
- Cross-trained existing employees to maximize team agility and performance
- Maximized performance by monitoring daily activities and mentoring team members
Shop Manager
L.A. Hydro-Jet & Rooter Service
05.2013 - 08.2015
- Managed inventory expenses, shipping and ordering and fleet of 40+ vehicles
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Monitored and analyzed sales reports to identify opportunities for growth
- Reduced operational risks while organizing data to forecast performance trends
Education
Bachelor of Science - Information Analytics And Operations Management
University of Colorado Boulder - Leeds School of Business
BoulderSkills
- Process Engineering, Improvement and Automation
- CRM, ERP Software (Salesforce, HubSpot, SAP, NetSuite)
- Knowledge Management and Documentation
- Data Analytics and Reporting (predictive analytics, prescriptive analytics, data modeling, machine learning, AI)
- Software Platforms and Programming Languages (Microsoft Office, SQL, Python, R, HTML, CSS, VBA, Jira, DataRobot, Visio, PowerBI)
- Database Management (SSIS, Data Transformation Services, Alteryx, Redgate)
- Customer Service and Satisfaction
- Very Strong Work Ethic
- Extremely Adaptable to Changing Environments, High Pressure Situations
- Willingness to Learn
- International Experience - 6 months studying abroad and conducting business in Brazil
Timeline
Director of Information
Ivy.ai
05.2020 - 05.2023
Senior Operations Specialist
Ivy.ai
05.2018 - 05.2020
Data & Operations Specialist
Ivy.ai
08.2017 - 05.2018
Sales & Business Initiatives Analyst
Warner Bros Entertainment
06.2016 - 08.2017
Manager
University Of Colorado Boulder
08.2015 - 06.2016
Shop Manager
L.A. Hydro-Jet & Rooter Service
05.2013 - 08.2015
Bachelor of Science - Information Analytics And Operations Management
University of Colorado Boulder - Leeds School of Business
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