Summary
Overview
Work History
Education
Skills
References
Timeline
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Jackson McLaughlin

Albuquerque,NM

Summary

Proficient, hardworking, and reliable employee eager to make it to the next stage with this business. Having already had a leadership role at Dreamcatcher I believe I am uniquely qualified for this position and excited for the opportunity to prove so.

Overview

3
3
years of professional experience

Work History

Housekeeping Supervisor

DTH Operator LLC
Gardiner, MT
04.2022 - Current
  • Help construct and break down tipis at the beginning and end of each operating season.
  • Maintain photographic logs of each guest room.
  • Ensure during set up that each room receives correct decor, furniture, and bedding as shown in photo logs.
  • Supervise and train staff in housekeeping operations, ensuring adherence to standards of cleanliness.
  • Day to day housekeeping. Preparing rooms for incoming guests and maintaining rooms for stay over guests.
  • Monitor inventory levels.
  • Investigate customer complaints regarding housekeeping services and take appropriate action to resolve them.
  • Inspect guest rooms to ensure they meet established cleanliness standards.
  • Develop training programs for existing housekeepers.
  • Supervise and support housekeeping personnel to maximize quality of service and performance.
  • Communicate with laundry service to coordinate incoming and outgoing hotel laundry.

Utility Worker

DTH Operator LLC
Gardiner, MT
05.2021 - 10.2021
  • Opened the hotel lobby/giftshop and dining area first thing in the morning to set out breakfast and operate the front desk. Answer the phone, ring up customers etc.
  • Prepared rooms for incoming guests, stocked laundry, and prepped for the next day of housekeeping.
  • Deep cleaned guest bathrooms.
  • Prepared evening amenities such snacks, beverages, and building campfires.
  • Checked in guests and gave them tours of the property.
  • Provided information to guests of the surrounding area regarding dining, recreation, and navigation.

Education

Some College (No Degree) - Liberal Arts And General Studies

Central New Mexico Community College
Albuquerque, NM

Skills

  • Workload prioritization
  • Training and mentoring
  • Customer service
  • Task delegation
  • Guest relations
  • Supply inventory management
  • Performance improvements
  • Extensive knowledge of the property and surrounding areas
  • Even tempered in difficult situations with customers and co-workers
  • Problem solving

References

References available upon request.

Timeline

Housekeeping Supervisor

DTH Operator LLC
04.2022 - Current

Utility Worker

DTH Operator LLC
05.2021 - 10.2021

Some College (No Degree) - Liberal Arts And General Studies

Central New Mexico Community College

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Jackson McLaughlin