Jackson Moore
Layton,UT
Summary
Results-driven retail management professional determined to exceed company sales goals. Successful at leveraging financial and marketing education to make smart purchasing and merchandising decisions. Forward-thinking in addressing and resolving concerns, optimizing policies and engaging with customers to promote loyalty and drive sales.
Overview
5
5
years of professional experience
Work History
Store Manager
UBreakiFix
02.2023 - 07.2024
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
Outside Client Service Coordinator II
Manheim Auto Auction
04.2021 - 02.2023
- Led process improvement and problem-solving efforts to create standard procedures and escalation policy for client support team.
- Developed documentation and logs of implemented solutions and generated and submitted reports.
- Conducted training and mentored team members to promote productivity, accuracy and commitment to outstanding service.
- Monitored metrics and developed actionable insights to improve efficiency and performance.
- Preform quality control duty's to ensure all clients vehicles are up to our and their standards.
Sales Design Consultant
Best Buy Co Inc.
06.2019 - 04.2021
- Evaluated customer needs to develop potential solutions and maintain high-quality service.
- Conferred with customers about concerns with products or services to resolve problems and drive sales.
- Educated customers on promotions and memberships to enhance sales.
- Consistent in achieving 100% or better on monthly sales goals.
- Routinely exceeded in selling add-on programs initiated by the company.
- Worked with management to train employees in selling services.
Education
GED -
Southern Crescent Technical College
Griffin, GA05.2019
Skills
- Sales Goals
- Product Knowledge
- Customer Complaint Resolution
- Promotional Understanding
- Proposal Writing
- Merchandising operations
- Data management
- Strategic Planning
- Computer Diagnostics
- Store operations
- Problem-Solving
- Training and mentoring
Additional Information
UbreakiFix Asurion: Layne Lutz: 724-777-0366
Manheim Auto Auctions: Colton Pollard 385-549-5311
Best Buy Co. : Josh Keller 678-326-1284
Timeline
Store Manager
UBreakiFix
02.2023 - 07.2024
Outside Client Service Coordinator II
Manheim Auto Auction
04.2021 - 02.2023
Sales Design Consultant
Best Buy Co Inc.
06.2019 - 04.2021
GED -
Southern Crescent Technical College