Jackson Moore
Layton,UT
Summary
Results-driven retail management professional determined to exceed company sales goals. Successful at leveraging financial and marketing education to make smart purchasing and merchandising decisions. Forward-thinking in addressing and resolving concerns, optimizing policies and engaging with customers to promote loyalty and drive sales.
Overview
5
5
years of professional experience
Work History
Store Manager
UBreakiFix
Ogden, UT
02.2023 - 07.2024
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
Outside Client Service Coordinator II
Manheim Auto Auction
Woods Cross, UT
04.2021 - 02.2023
- Led process improvement and problem-solving efforts to create standard procedures and escalation policy for client support team.
- Developed documentation and logs of implemented solutions and generated and submitted reports.
- Conducted training and mentored team members to promote productivity, accuracy and commitment to outstanding service.
- Monitored metrics and developed actionable insights to improve efficiency and performance.
- Preform quality control duty's to ensure all clients vehicles are up to our and their standards.
Sales Design Consultant
Best Buy Co Inc.
06.2019 - 04.2021
- Evaluated customer needs to develop potential solutions and maintain high-quality service.
- Conferred with customers about concerns with products or services to resolve problems and drive sales.
- Educated customers on promotions and memberships to enhance sales.
- Consistent in achieving 100% or better on monthly sales goals.
- Routinely exceeded in selling add-on programs initiated by the company.
- Worked with management to train employees in selling services.
Education
GED -
Southern Crescent Technical College
Griffin, GA05.2019
Skills
- Sales Goals
- Product Knowledge
- Customer Complaint Resolution
- Promotional Understanding
- Proposal Writing
- Merchandising operations
- Data management
- Strategic Planning
- Computer Diagnostics
- Store operations
- Problem-Solving
- Training and mentoring
Additional Information
UbreakiFix Asurion: Layne Lutz: 724-777-0366
Manheim Auto Auctions: Colton Pollard 385-549-5311
Best Buy Co. : Josh Keller 678-326-1284
Timeline
Store Manager
UBreakiFix
02.2023 - 07.2024
Outside Client Service Coordinator II
Manheim Auto Auction
04.2021 - 02.2023
Sales Design Consultant
Best Buy Co Inc.
06.2019 - 04.2021
GED -
Southern Crescent Technical College