Jackson Mossor
Ashburn,VA
Overview
5
5
years of professional experience
Work History
Locker+ Associate
Amazon
10.2023 - Current
- Multi-tasks to provide effective answers and solutions to customers issues and concerns
- Problem-solving skills, with the ability to think quickly, troubleshoot issues, and find solutions in a fast-paced environment
- Attention to detail in handling packages, ensuring accurate deliveries, and maintaining the cleanliness and organization of the locker location
- Time Management proficiency in managing tasks efficiently, prioritizing deliveries, and ensuring timely pickup and drop-off of packages
- Demonstrates clear and effective communication skills when interacting with customers, colleagues, and delivery partners
- Demonstrates flexibility in adjusting to changing schedules, handling peak delivery periods, and adapting to new processes and procedures
- Developed and implemented strategies to increase customer satisfaction and engagement
Self-employed
E-Commerce
08.2022 - 08.2023
- Managed e-commerce platform, optimizing product listings, pricing, and promotions to maximize revenue
- Utilized SEO techniques to enhance website visibility and drive organic traffic
- Self-motivated, drove business growth independently
- Created and implemented sales and marketing campaigns to drive traffic and increase sales
- Provided timely/excellent customer service and built strong relationships with clients
- Analyzed data, tracked performance metrics, and made data-driven decisions to optimize business operations
Bakery Employee
Wegmans
02.2020 - 02.2021
- Utilized Microsoft Office Tools and organizational techniques to count, track product stock, and maintain inventory records
- Exhibited clear and effective communication with customers, colleagues, and managers can help ensure smooth operations and customer satisfaction
- Collaborated effectively with team members to handle tasks, address challenges, provide support and contribute to a positive work environment
- Demonstrated problem-solving skills in addressing customer complaints, resolving issues with orders, and handling unexpected situations that arose in our store with supply and demand issues associated with the COVID pandemic.
Education
Bachelor of Science - Business Marketing
George Mason University
Fairfax, VA05.2024
Skills
- Adobe Creative Cloud
- Microsoft Office Suite
- Video & Photo Editing
- Strong Communication Skills
- Creativity
Coursework
- Emphasis on qualitative and quantitative research techniques to accurately survey marketing analytics; understanding of marketing principles, strategies, and techniques; ability to analyze market trends, consumer behavior, and marketing data to make informed decisions.
- Focus area on Implementing research-driven marketing techniques to conduct an advertising campaign for a new product.
- Strategic Thinking skills in developing marketing plans, identifying target audiences, and setting objectives to achieve business goals.
- Proficiency in written and verbal communication, as well as in presenting ideas effectively.
- Digital Marketing knowledge of digital marketing tools, social media platforms, SEO strategies, and online advertising techniques.
- Market Research Skills to conduct market research, gather data, and interpret findings to guide marketing strategies.
- Brand Management understanding of brand identity, positioning, and management principles to build strong brand equity.
- Customer Relationship Management knowledge and skills in building and maintaining relationships with customers to drive loyalty and retention.
- Project Management knowledge and understanding to plan, execute, and evaluate marketing campaigns and projects effectively.
- Creativity and innovative thinking, ability to generate new ideas, and create engaging marketing content to capture audience attention.
Timeline
Locker+ Associate
Amazon
10.2023 - Current
Self-employed
E-Commerce
08.2022 - 08.2023
Bakery Employee
Wegmans
02.2020 - 02.2021
Bachelor of Science - Business Marketing
George Mason University