Summary
Overview
Work History
Education
Skills
Certification
Military Service
Timeline
Generic

Jackson M. Roberts

Ames

Summary

Flexible and organized professional with several years of experience facilitating busy restaurant environment operation. Customer-driven and highly coordinated managerial staff with collaborative mindset and team orientation. Conscious innovator with consistent focus enhancing employee workplace satisfaction.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Center Store Manager

Casey's general store
Polk City
03.2024 - Current
  • Trained and guided team members in collaboration with Store Manager.
  • Conducted regular audits to uphold cleanliness and safety standards.
  • Delegated tasks while mentoring kitchen team members for effective operations.
  • Influenced operational activities in center store, prepared foods, and dispensed beverages.
  • Held accountable for all center store activities under Store Manager's oversight.
  • Engaged kitchen team members to enhance guest experience.
  • Assumed leadership responsibilities to empower team performance.
  • Resolved customer inquiries and complaints in a timely manner.
  • Ensured all employees complied with company policies and procedures related to safety standards.

Specialist

Army National Guard
09.2019 - Current
  • Company Overview: Service Country: United States
  • Service Country: United States

Front of House Manager

DEXFIELD DINER & PUB
Redfield
03.2020 - 03.2024
  • Managed daily operations to ensure seamless service and optimal customer satisfaction.
  • Trained and supervised front of house staff to elevate service quality.
  • Coordinated staffing and scheduling effectively during peak dining hours.
  • Maintained cleanliness and organization of dining areas for guest comfort.
  • Resolved customer complaints swiftly to uphold a positive dining atmosphere.
  • Collaborated with kitchen staff to guarantee timely food delivery and presentation.
  • Supervised kitchen staff to enhance meal preparation efficiency and service standards.
  • Ensured compliance with food safety regulations in all kitchen operations.
  • Communicated with kitchen employees, answered questions and offered insight into food preparations.

Manager

Pie Five Pizza Co.
Ankeny
01.2018 - 01.2020
  • Oversaw daily operations, ensuring efficient service and product quality.
  • Implemented inventory control measures to manage stock levels effectively.
  • Trained and mentored staff on customer service and food preparation standards.
  • Coordinated staff schedules to optimize coverage during peak hours.
  • Managed vendor relationships to secure high-quality ingredients and supplies.
  • Monitored health and safety compliance throughout kitchen and dining areas.
  • Enforced customer service standards and resolved issues to maintain quality service.
  • Monitored budgets and expenditures to ensure cost-effectiveness while maintaining standards.

Education

High school diploma -

Ankeny High School
Ankeny, IA
05.2020

Skills

  • Kitchen and restaurant management
  • Conflict resolution
  • Problem solving
  • Workload organization
  • Budget oversight
  • Team leadership
  • Retail sales and service
  • Point of sale systems
  • Cash handling
  • Meal preparation
  • Inventory management
  • Customer service
  • Food safety practices
  • Bartending expertise
  • Communication skills
  • Sales strategies
  • Shift supervision

Certification

Driver's License

Military Service

Army National Guard, United States, Specialist, 09/01/19, Present

Timeline

Center Store Manager

Casey's general store
03.2024 - Current

Front of House Manager

DEXFIELD DINER & PUB
03.2020 - 03.2024

Specialist

Army National Guard
09.2019 - Current

Manager

Pie Five Pizza Co.
01.2018 - 01.2020

High school diploma -

Ankeny High School

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