JACKSON NALIANYA
Lynn,MA
Summary
Skilled marketing professional focused on exceeding revenue goals, driving high-volume new user acquisition and Dedicated Mental health professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Results-driven Mental/Disability Health Specialist offering expertise in program management issues, demonstrated over 16 years of industry experience. Challenges clients to work toward healing and self-sufficiency while emphasizing personal strengths and milestones. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
18
18
years of professional experience
2
2
years of post-secondary education
Work History
Mental Health Specialist
Eliot Community Human Services
07.2018 - Current
- Performed client assessments and developed treatment plans.
- Provided clients with recommendations to community resources.
- Evaluated patients and implemented comprehensive treatment plans to enhance mental health.
- Communicated with clients to develop social and psychiatric observations.
- Documented client progress in confidential files.
- Encouraged clients to express feelings and discuss what was happening in day-to-day life in order to help each person develop insight into personal experiences and relationships
- Delivered client assessments for those struggling with addiction or relationship issues and implemented strategies based on client needs.
- Worked collaboratively with other mental health professionals to provide consistent care and minimize diversion.
- Encouraged patients to discuss experiences in group and individual settings.
- Applied array of different methodologies to assist patients with therapy.
- Observed and monitored client behavior and responses to treatment.
Assistant Residential Director
Seven Hills Foundation
09.2008 - Current
- Participated in management team meetings and interdisciplinary treatment team meetings.
- Fostered relationships with residents and families.
- Accessed professional growth using leading-edge strategies and training with exceptional leaders.
- Communicated with patients, ensuring that medical information was kept private.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
Direct Support Staff
Seven Hills Foundation
10.2009 - 09.2016
- Administered medication as directed by physician.
- Monitored progress and documented patient health status changes to keep care team updated.
- Maintained clean, safe and well-organized patient environment.
- Led patient or group recreational activities for enhanced patient outcomes.
- Developed rapport to create safe and trusting environment for care.
- Assisted disabled clients to support independence and well-being.
- Supervised daily activities and provided assistance to staff.
- Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
- Monitored clients' overall health and well-being and noted significant changes.
- Assisted patients with bathing, grooming, dressing and oral hygiene care both in private residences and facilities.
- Completed regular check-ins and progress report for each client.
Sales Associate
Global Energy LLc
08.2008 - 01.2010
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Engaged with customers to build rapport and loyalty.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Maintained records related to sales, returns and inventory availability.
- Increased sales by offering advice on purchases and promoting additional products.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Enhanced product presentation and promotional material displays, working alongside retail representatives.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Accurately processed POS transactions, returning coin, currency, payment cards and receipts to customers.
Sales Associate ExxonMobil
Concord
03.2006 - 07.2008
- Engaged with customers to build rapport and loyalty.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Supervised changing rooms, rehanging unwanted merchandise and supporting loss prevention initiatives.
- Accurately processed POS transactions, returning coin, currency, payment cards and receipts to customers.
- Recommended accessories and complementary purchases to boost revenue.
- Increased sales by offering advice on purchases and promoting additional products.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Maintained records related to sales, returns and inventory availability.
Education
Post Graduate Certificate - PL-300 Microsoft Power Business Intelligence & Data Analytics
University of Texas, McCombs School of Business
Austin, TX 06.2022 - 02.2024
Certificate - Product Roadmapping Micro-Certification
Product School
San Francisco, CA09.2023
Certificate - Product Strategy Micro-Certification (PSC)
Product School
San Francisco, CA09.2023
Certificate - Product_Led Growth Micro-Certification (PLG)
Product School
San Francisco, CA09.2023
Certificate - Product Analytics Micro-Certification (PAC)
Product School
San Francisco, CA09.2023
Post Graduate Certificate - Data Science And Business Analytics
University of Texas At Austin
Austin, TX07.2023
Certificate - Business Analytics
Harvard University
Boston, MA2021
Graduate Cetrificate - Non-Profit Human Services & Advanced Finance Manag
Clark University
Worcester, MA2014
Graduate Certificate - Marketing Management
Southern New Hampshire University
Hooksett, NH2013
Bachelor of Science - Business Administration
Salem State University
Salem, MA2012
Skills
- Business Related Issues:
- PL-300 Microsoft PowerBI Data Analytics Certificate
- Mastering Big Data Analytics
- Marketing & Retail Analytics
- Supply Chain and Logistics Analytics
- Finance and Risk Analytics
- Web & Social Media Analytics
- Data Visualization in Tableau
- Data Visualization Using Power Business Intelligence (DVBI)
- Business Statistics
- Google Analytics
- Introduction to SQL
- Introduction to Artificial Intelligence
- Forecasting and Planning (Time Series)
- Ensemble Techniques
- Data Mapping and Classification
- Operating Analytics
- Competitive Analytics
- Competitive Analytics
- Predictive Modeling
- Information Modelling (Model Tuning)
- Product Management
- Operations Management
- Insurance Knowledge
- Mental health related issues
- Crisis Intervention
- Clinical interventions
- Confidential Records
- Facilitating Counseling Sessions
- Psychosocial Assessment
- Discharge Planning
- Case Documentation
- Patient Evaluation
- Building Rapport
- Treatment Planning
- Developing Relationships
- Records Management
- Positive Patient Experiences
- Goal setting
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Post Graduate Certificate - PL-300 Microsoft Power Business Intelligence & Data Analytics
University of Texas, McCombs School of Business
06.2022 - 02.2024
Mental Health Specialist
Eliot Community Human Services
07.2018 - Current
Direct Support Staff
Seven Hills Foundation
10.2009 - 09.2016
Assistant Residential Director
Seven Hills Foundation
09.2008 - Current
Sales Associate
Global Energy LLc
08.2008 - 01.2010
Sales Associate ExxonMobil
Concord
03.2006 - 07.2008
Certificate - Product Roadmapping Micro-Certification
Product School
Certificate - Product Strategy Micro-Certification (PSC)
Product School
Certificate - Product_Led Growth Micro-Certification (PLG)
Product School
Certificate - Product Analytics Micro-Certification (PAC)
Product School
Post Graduate Certificate - Data Science And Business Analytics
University of Texas At Austin
Certificate - Business Analytics
Harvard University
Graduate Cetrificate - Non-Profit Human Services & Advanced Finance Manag
Clark University
Graduate Certificate - Marketing Management
Southern New Hampshire University
Bachelor of Science - Business Administration
Salem State University
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