Jackson Novak
Austin,TX
Summary
Knowledgeable and dedicated customer service professional with experience in the beverage industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
3
3
years of professional experience
Work History
Beverage Delivery Drive
Jack Hilliard Distributing
11.2023 - Current
- Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
- Delivered goods and products to customer on time and in excellent condition.
- Maintained accurate delivery records, ensuring all packages were accounted for and delivered to the correct recipients.
- Increased productivity by assisting in loading/unloading vehicles when necessary, expediting the delivery process.
- Managed inventory tracking system to ensure proper documentation of all shipments delivered or picked up.
- Provided exceptional customer service, addressing concerns and resolving issues promptly.
Head Waiter
The Oasis On Lake Travis
05.2022 - Current
- Enhanced customer dining experience by providing exceptional service and anticipating guest needs.
- Increased overall restaurant efficiency by effectively managing and delegating tasks to the wait staff.
- Developed strong rapport with returning guests, leading to increased customer loyalty and positive reviews.
- Successfully resolved customer complaints, ensuring satisfaction and maintaining a positive atmosphere.
- Upheld high standards of professionalism when dealing with customer issues, supporting serving staff, and waiting on tables.
Bartender
The Oasis On Lake Travis
05.2022 - Current
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
Head Waiter
Gristmill Restaurant
04.2021 - 05.2022
- Enhanced customer dining experience by providing exceptional service and anticipating guest needs.
- Increased overall restaurant efficiency by effectively managing and delegating tasks to the wait staff.
- Developed strong rapport with returning guests, leading to increased customer loyalty and positive reviews.
- Successfully resolved customer complaints, ensuring satisfaction and maintaining a positive atmosphere.
- Maintained accurate inventory of restaurant supplies, reducing waste and controlling costs.
Merchandising Specialist
Jack Hilliard Distributing
01.2021 - 04.2021
- Improved product visibility by creating eye-catching merchandise displays.
- Boosted sales through effective cross-merchandising techniques and strategies.
- Enhanced customer experience by maintaining clean, well-stocked, and organized store aisles.
- Streamlined inventory management with accurate record keeping and timely stock replenishment.
Education
Bachelor of Science - Kinesiology
Texas State University
San Marcos, TXHigh School Diploma -
Legacy Christian Academy
Beaumont, TX05.2021
Skills
- Materials Transport
- Time Management
- Reliable and punctual
- Merchandise Display
- Clean Driving Record
- Relationship Building
- Problem-Solving
- Inclement weather driving
- Promotional support
- Business Development
- Payment Processing
- Upselling
- Inventory Control
- Excellent people skills
Timeline
Beverage Delivery Drive
Jack Hilliard Distributing
11.2023 - Current
Head Waiter
The Oasis On Lake Travis
05.2022 - Current
Bartender
The Oasis On Lake Travis
05.2022 - Current
Head Waiter
Gristmill Restaurant
04.2021 - 05.2022
Merchandising Specialist
Jack Hilliard Distributing
01.2021 - 04.2021
Bachelor of Science - Kinesiology
Texas State University
High School Diploma -
Legacy Christian Academy
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