Jackson Ohler
Mesa,AZ
Summary
Multi-skilled, talented, dedicated, and reliable leader that is open to learning new skills, jobs, and ready for new challenges. Proficient researcher and writer, in both creative and academic spaces. Well-experienced in customer service, management, point of sale operations, inventory, price changes and merchandising. Love for music production, podcasting, song composition, and writing. Skilled academic with cumulative 3.8 GPA, with Bachelor of Arts in Political Science and History Minor.
Overview
7
7
years of professional experience
Work History
Teller
MidFirst Bank
02.2024 - Current
- Processed customer transactions efficiently, ensuring accuracy in cash handling and record-keeping.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Maintained up-to-date knowledge of bank products and services to effectively assist customers.
- Collaborated with team members to enhance service delivery and streamline operational workflows.
- Trained new tellers on procedures, systems, and effective customer interaction techniques.
- Monitored daily cash drawer balances, identifying discrepancies and implementing corrective actions as needed.
- Implemented best practices for compliance with banking regulations, improving overall operational integrity.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Processed customer transactions promptly, minimizing wait times.
- Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
- Assisted customers with account inquiries, resolving issues promptly and professionally.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
- Improved customer satisfaction by providing efficient and accurate transaction processing.
- Developed strong relationships with customers through exceptional service, fostering loyalty and trust.
- Contributed to a positive work environment by demonstrating professionalism, courteousness, and a strong work ethic.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
Apparel Team Lead
Walmart
07.2023 - Current
- Monitored the performance of all apparel associates, including coaching and training.
- Developed a daily plan for the apparel department to ensure objectives were met efficiently.
- Resolved customer complaints regarding product quality or service in a timely manner.
- Assigned tasks to staff members based on their strengths and abilities.
- Responded quickly to changing business needs while maintaining high standards of customer service.
- Analyzed sales data from previous weeks and months in order to forecast future demand trends.
- Checked store displays to maintain correct amount of merchandise.
- Answered store and merchandise questions and led customers to wanted items.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Provided leadership and direction to a team of 16 apparel associates.
Team Lead
Walmart
01.2023 - 07.2023
- Managed team associates, managed inventory, created and worked price changes, managed claims, returns, and recalls
- Performed customer service duties in person and over the phone
- Performed disciplinary reports and terminations, Approve/disapprove time off and attendance occurrences
- Set merchandise, prices, fixtures, and locations according to modular plans
- Performed online grocery pick orders
- Unlocked and sold high-theft items
- Performed customer service at jewelry.
- Developed strategies to increase team productivity and improve customer service levels.
- Conducted performance appraisals for team members, providing feedback and identifying areas of improvement.
- Trained new staff in relevant processes and procedures.
- Resolved escalated customer complaints or queries promptly and efficiently.
- Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
- Collaborated with other departments to develop effective solutions that meet customer needs.
- Delegated tasks appropriately according to individual skill sets.
- Fostered positive employee relationships through communication, training and development coaching.
- Kept work areas clean, neat and free of safety hazards to maximize efficiency.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
Garden Center Associate
Walmart
05.2018 - 06.2019
- Performed regular maintenance of the garden center, including watering, weeding, pruning, and fertilizing plants.
- Organized and restocked shelves to ensure a neat, presentable display area.
- Greeted customers upon arrival and provided assistance as needed.
- Assisted in loading purchased items into vehicles when necessary.
- Maintained cleanliness of the garden center by sweeping floors, emptying trash cans, cleaning windows.
- Processed incoming shipments of plants and other merchandise.
- Inspected plants for signs of disease or damage before sale.
- Watered and pruned plants according to specific needs for plant type.
- Welcomed customers, answered questions and offered to assist with choosing, locating and accessing products.
- Developed relationships with local nurseries to source new products.
Education
Bachelor's Degree - Political Science
Fort Lewis College
07.2022
High School Diploma -
Booker T. Washington High School
Tulsa, OK05.2016
Skills
- Proficient use of Microsoft Word, Office, PowerPoint, Adobe, and Statistical Package for Social Sciences (SPSS)
- Skilled writer and researcher Well-versed in MLA, APA, and Chicago-style format Skilled data analyst
- Great team leader/manager Great multitasker
- Operating Soundboards
- Social Media Promotion
- Improvisation
- News Reporting
- Voiceover Production
- Resource Allocation
- Documentation and Reporting
- Shift Scheduling
- Cash Handling
- Team Supervision
- Coaching
- Onboarding and Orientation
- Sales Expertise
- Attention to Detail
- Leading Team Meetings
- Complex Problem-Solving
- Documentation and Reporting
- Data Assessments
- Critical Thinking
- Delivering Presentations
- Data Synthesis
- Writing and Editing
- Transposing Songs
- Live Music Performances
- Music Composition
- Reading Sheet Music
- Solos and Ensembles
- Memorization Expert
- Music Theory Knowledge
- Extensive Performance Background
Education and Training
other
Timeline
Teller
MidFirst Bank
02.2024 - Current
Apparel Team Lead
Walmart
07.2023 - Current
Team Lead
Walmart
01.2023 - 07.2023
Garden Center Associate
Walmart
05.2018 - 06.2019
Bachelor's Degree - Political Science
Fort Lewis College
High School Diploma -
Booker T. Washington High School
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