Jackson Okonofua
Silver Spring,MD
Summary
A highly accomplished and results-driven Administrator with more than ten years years experience in management, administrative and operational functions within diverse organizations. Skilled in overseeing financial management, human resources, facilities management, and general administrative tasks. Reliably demonstrated expertise in streamlining processes, optimizing resources, and driving operational efficiency with a proven track record of implementing effective strategies to enhance productivity, reduce costs, and improve overall organizational performance. Strong leadership abilities with a collaborative approach to foster cross-functional teamwork and achieve business objectives. Committed to deliver exceptional results through meticulous attention to detail, sound decision-making, and customer focus while adding value to organization and improving the bottom line.
Overview
14
14
years of professional experience
1
1
Certificate
Work History
Office Administrator
Prudent Medical Associates
03.2023 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors/patients.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative daily functions.
- Managed daily administrative tasks, including answering phone calls, responding to emails, and coordinating appointments and meetings.
- Organized and maintained office supplies and inventory, ensuring a well-stocked and efficient work environment.
- Prepared and distributed internal memos, correspondence, and reports, promote accurate and timely communication.
- Developed and implemented efficient filing and record-keeping systems, improving accessibility and retrieval of important documents.
- Assisted in budget management by monitoring office expenses, analyzing variances, and recommending cost-saving measures.
- Supported human resources functions, including onboarding new employees, maintaining personnel records, and managing timekeeping systems.
- Assisted in preparation of presentations, reports, and data analysis, providing accurate and well-organized information to support decision-making.
- Demonstrated proficiency in office software applications, including word processing, spreadsheets, databases, system troubleshooting, and presentation tools.
- Exhibited excellent organizational skills, attention to detail, and ability to multitask effectively in fast-paced office environment.
- Applied advanced administrative and analytical skills in overseeing day-to-day operational activities.
- Assisted in preparation and processing of payroll to facilitate prompt staff payments.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Life Skills Coach
Rock Creek Foundation
10.2022 - 02.2023
- Customized strategies based on individuals' goals and strengths and offered each positive reinforcement to continue progress against goals.
- Supported individuals with developmental disabilities and autism (ASD) in building multi-faceted skillset to promote independence and self-confidence.
- Intervened in crisis situations to provide counseling and support.
- Helped to integrate clients in local community by teaching important social and work-related skills.
- Educated clients about important nutritional habits and how to plan healthy meals.
- Identified obstacles to learning in collaboration with adult learners and provided positive reinforcement for performance.
- Promoted proper sanitation by training on important cleaning tasks in kitchens and bathrooms.
- Taught individuals with learning or physical difficulties to use technology such as computers, tablets and mobile phones.
- Conducted one-on-one coaching sessions with clients, providing guidance, support, and motivation to help them achieve their personal and professional goals.
- Assisted clients in identifying their strengths, values, and aspirations, and helped them create actionable plans to reach their desired outcomes.
- Developed and implemented customized coaching programs based on individual client needs and objectives.
- Provided guidance and support to clients in areas such as career development, relationship building, time management, stress reduction, and personal fulfillment.
- Maintained confidentiality and established safe and non-judgmental space for clients to explore their thoughts, emotions, and aspirations.
- Monitored client progress and evaluated effectiveness of coaching strategies, adjusting approaches as needed to ensure client satisfaction and success.
- Demonstrated strong interpersonal skills, empathy, and ability to build rapport and establish trust with clients.
Program Manager
Legacy Treatment Services
02.2021 - 10.2022
- Oversaw development, implementation, and evaluation of comprehensive treatment programs within center.
- Managed team of professionals, including counselors, therapists, and support staff, providing leadership, guidance, and supervision.
- Developed program objectives, policies, and procedures, ensuring alignment with organizational goals and regulatory requirements.
- Collaborated with interdisciplinary teams to design individualized treatment plans for clients, addressing their specific needs and goals.
- Monitored program effectiveness and client outcomes, implementing data-driven improvements to enhance program efficacy.
- Coordinated and facilitated team meetings, case conferences, and staff training sessions to promote collaboration and professional development.
- Maintained effective communication with upper level management, including clients, families, external agencies, and funding sources.
- Managed program budgets, allocated resources efficiently, and ensured compliance with financial guidelines.
- Implemented quality assurance measures and conducted regular audits to maintain high standards of care and adherence to accreditation standards.
- Supported staff in crisis intervention situations, providing guidance and assistance in managing challenging client situations.
- Demonstrated strong organizational skills, attention to detail, and ability to multitask in fast-paced treatment center environment.
- Fostered supportive and inclusive work culture, promoting teamwork, professional growth, and client-centered approach.
Residential House Manager
Everas Community Services
10.2021 - 01.2022
- Oversaw daily operations and ensured smooth functioning of group home facility.
- Managed team of direct support staff, including scheduling, supervision, and performance evaluations.
- Developed and implemented policies and procedures to maintain safe, supportive, and structured living environment for residents.
- Coordinated and monitored resident activities, including meal planning, medication management, and transportation to appointments.
- Maintained accurate records and documentation related to resident care, progress, incidents, and program activities.
- Facilitated regular house meetings and individual check-ins with residents to address concerns, provide support, and promote sense of community.
- Collaborated with external service providers, such as social workers, therapists, and healthcare professionals, to ensure comprehensive care for residents.
- Conducted assessments and evaluations to identify residents' needs and develop individualized care plans.
- Assisted residents in developing independent living skills, including money management, meal planning, and personal hygiene.
- Implemented behavior management strategies and crisis intervention techniques as needed to ensure safety and well-being of residents.
- Ensured compliance with all applicable regulations, licensing standards, and agency policies.
- Managed household budgets, expenses, and supplies, optimizing resources and ensuring cost-effective operations.
- Provided guidance and support to staff in maintaining positive and therapeutic environment for residents.
- Demonstrated strong interpersonal skills, empathy, and ability to build trust and rapport with residents and their families.
Facility Manager
Community Access Unlimited
10.2018 - 09.2021
- Oversaw management and maintenance of facilities, ensuring safe, functional, and conducive environment for staff and visitors.
- Managed facility operations, including building maintenance, repairs, renovations, and security systems.
- Developed and implemented policies and procedures to ensure compliance with health, safety, and environmental regulations.
- Monitored and controlled facility budgets, expenses, and contracts with vendors and service providers.
- Conducted regular inspections and assessments to identify and address maintenance issues, safety hazards, and equipment failures.
- Managed facility-related projects, coordinating with contractors, architects, and suppliers to ensure timely and cost-effective completion.
- Developed and implemented emergency preparedness plans, including evacuation procedures, fire safety protocols, and disaster response protocols.
- Negotiated and managed leases, rental agreements, and contracts for facility-related services.
- Implemented energy-saving initiatives and sustainability practices to reduce organization's environmental footprint.
- Oversaw procurement and inventory management of facility-related supplies, equipment, and furniture.
- Maintained accurate records and documentation related to facility operations, maintenance activities, and regulatory compliance.
- Provided guidance and support to staff regarding facility policies, procedures, and usage guidelines.
- Demonstrated strong problem-solving skills, attention to detail, and ability to prioritize and manage multiple tasks in dynamic environment.
- Fostered positive and collaborative work culture, promoting teamwork, communication, and welcoming atmosphere within department.
Resident Supervisor
Kintock Group
04.2018 - 09.2018
- Supervised and provided guidance to residents in halfway home facility, fostering supportive and structured living environment.
- Conducted intake interviews and assessments to determine residents' needs, goals, and suitability.
- Implemented and enforced program rules, policies, and expectations to maintain safe and therapeutic community for residents.
- Monitored resident activities and behavior, addressing conflicts, rule violations, and issues promptly and appropriately.
- Facilitated regular group meetings and individual check-ins to promote communication, accountability, and personal growth.
- Collaborated with case managers, therapists, and other service providers to ensure comprehensive care for residents.
- Coordinated and facilitated educational workshops, support groups, and life skills training to enhance residents' personal development and independence.
- Provided crisis intervention and de-escalation support when necessary, maintaining calm and secure environment.
- Administered and documented medications according to prescribed protocols and ensured compliance with medication management procedures.
- Assisted residents in accessing community resources, employment opportunities, and educational programs.
- Maintained accurate records and documentation of resident progress, incidents, and program activities.
- Demonstrated empathy, active listening, and effective communication skills when interacting with residents, addressing their concerns.
- Fostered culture of respect, inclusivity, and mutual support among residents, promoting sense of community and belonging.
- Upheld confidentiality and maintained professional boundaries in all interactions with residents and their families.
Warehouse Material Handler
STERIS Corporation
02.2018 - 04.2018
- Received, inspected, and unloaded incoming shipments, verifying quantities and quality of materials.
- Properly recorded and documented received materials, ensuring accuracy and completeness of inventory records.
- Organized and maintained inventory within warehouse, utilizing appropriate storage systems and following inventory control procedures.
- Prepared orders for shipment by selecting and packaging materials according to specifications.
- Utilized forklifts, pallet jacks, and other equipment to safely and efficiently move materials within warehouse.
- Conducted regular inventory counts and participated in cycle counts to ensure accurate stock levels.
- Collaborated with other warehouse staff and supervisors to coordinate material movement and prioritize order fulfillment.
- Inspected and maintained warehouse equipment, reporting any malfunctions or damages for repair.
- Followed established safety protocols and guidelines to prevent accidents and maintain safe work environment.
- Assisted in organizing and conducting periodic physical inventories and reconciling discrepancies.
- Operated computerized inventory management systems to track materials, update inventory records, and generate reports as needed.
- Maintained cleanliness and organization of warehouse, including sweeping, organizing shelves, and disposing of waste materials.
- Demonstrated attention to detail and accuracy when handling materials to prevent errors or damage.
- Adapted to changing priorities and worked effectively in fast-paced warehouse environment.
Store Associate
Home Depot
02.2018 - 04.2018
- Greeted and assisted customers in friendly and professional manner, providing exceptional customer service.
- Assisted customers in finding products, answering questions, and offering recommendations based on their needs and preferences.
- Maintained clean, organized, and visually appealing store environment, including restocking shelves and arranging merchandise displays.
- Operated cash registers and processed customer transactions accurately, efficiently, and securely.
- Monitored and replenished inventory levels, ensuring products are well-stocked and readily available to customers.
- Assisted in receiving and unpacking merchandise shipments, checking for accuracy and quality.
- Followed company policies and procedures regarding loss prevention, theft, and store security.
- Provided product knowledge and information to customers, including features, benefits, and usage instructions.
- Assisted with store promotions, sales events, and marketing initiatives to drive customer engagement and sales.
- Collaborated with store team to achieve sales targets, meet operational goals, and maintain customer satisfaction.
- Demonstrated excellent communication and interpersonal skills when interacting with customers, colleagues, and supervisors.
- Adapted to changing priorities and tasks as directed by store manager.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
Logistics Manager
Adams Smith International (DFID)
06.2014 - 02.2017
- Developed and executed comprehensive logistics strategies to optimize supply chain operations and meet consultants demands.
- Oversaw planning, coordination, and execution of transportation, warehousing, inventory management, and distribution activities.
- Managed and negotiated contracts with logistics service providers, ensuring cost-effective and efficient services.
- Monitored and analyzed key performance indicators (KPIs) to evaluate logistics performance and identify areas for improvement.
- Developed and maintained strong relationships with suppliers, carriers, and vendors to ensure timely and accurate delivery of goods.
- Implemented and utilized transportation management systems (TMS) to optimize operations and enhance visibility.
- Implemented and enforced best practices in inventory management, including forecasting, demand planning, and stock control.
- Conducted regular audits and quality checks to ensure compliance with regulatory requirements and industry standards.
- Led and motivated team of logistics professionals, providing coaching, training, and performance feedback.
- Prepared and presented logistics reports and analyses to senior management, providing insights and recommendations for process improvement.
- Stayed updated on industry trends, emerging technologies, and regulatory changes in logistics and supply chain management.
- Demonstrated strong problem-solving skills, decision-making abilities, and ability to work under pressure in fast-paced logistics environment.
- Fostered culture of continuous improvement, driving efficiency, cost reduction, and operational excellence in logistics operations.
Financial/Internal Control Officer
E-Barclays Microfinance Bank Ltd
04.2009 - 03.2014
- Assisted in development and implementation of financial policies, procedures, and internal controls to ensure compliance with regulatory requirements and organizational guidelines.
- Prepared and analyzed financial statements, reports, and budgets, providing accurate and timely financial information to support decision-making.
- Monitored and reviewed financial transactions, ensuring accuracy, completeness, and adherence to established policies and procedures.
- Conducted internal audits and reviews to assess effectiveness of financial and operational controls, identifying areas for improvement.
- Collaborated with cross-functional teams to develop and monitor financial performance indicators, providing insights and recommendations to optimize resource allocation and budget utilization.
- Prepared and coordinated annual budgeting process, working closely with department managers to ensure alignment with organizational goals and objectives.
- Managed financial records, including accounts payable, accounts receivable, general ledger, and payroll.
- Assisted in preparation of financial forecasts, cash flow projections, and financial models to support strategic planning and decision-making.
- Provided support and guidance to staff regarding financial policies, procedures, and best practices.
- Assisted in the preparation of financial reports for internal & external stakeholders, such as auditors, regulatory bodies, and shareholders.
- Conducted risk assessments and implemented risk management strategies to mitigate financial and operational risks.
- Stayed updated on accounting principles, financial regulations, and industry trends to ensure compliance and best practices.
- Demonstrated proficiency in financial software and tools, such as Banking software, spreadsheet applications, PowerPoint presentation and financial analysis software.
- Demonstrated strong analytical skills, attention to detail, and ability to interpret financial data accurately.
- Maintained confidentiality and integrity in handling financial information and sensitive internal matters.
Education
Bachelor of Science - Business Administration
Ambrose Alli University
Ekpoma, Edo State, Nigeria12.2000
Associate of Science - Banking And Finance
Edo State University
Ekpoma, Edo State, Nigeria06.1998
Skills
- Strong communication skills - Ability to effectively communicate ideas, information, and collaborate with others verbally and in writing
- Adaptability and flexibility - The willingness to embrace change, learn new skills, and adapt to different work environments and daily challenges
- Problem-solving skills - The capacity to analyze problems, critically/strategic thinking abilities, and develop creative solutions to overcome obstacles
- Time management and organizational skills - Ability to prioritize tasks, manage deadlines, and stay organized in fast-paced daily work environment
- Teamwork and collaboration - Genuine aptitude to work effectively as part of team, contribute ideas, and cooperate with others towards shared goals
- Leadership skills - The capacity to take initiative, mentor and motivate others, with sound decision making ability
- Technical proficiency - Hands on relevant computer programs, software, and tools related to job
- Analytical skills - Capability to gather and evaluate information, make logical conclusions, and support decision-making processes
- Initiative and proactivity - The ability to display willingness to take the lead, seek out opportunities, and propose new ideas
Certification
- RBT 40 Hrs Certificate of Training - 2023
- Certified [Food Protection Manager], Servsafe
- CPR AED & Basic First Aid Certificate
- Narcan (Naloxone) ] Training
Timeline
Office Administrator
Prudent Medical Associates
03.2023 - Current
Life Skills Coach
Rock Creek Foundation
10.2022 - 02.2023
Residential House Manager
Everas Community Services
10.2021 - 01.2022
Program Manager
Legacy Treatment Services
02.2021 - 10.2022
Facility Manager
Community Access Unlimited
10.2018 - 09.2021
Resident Supervisor
Kintock Group
04.2018 - 09.2018
Warehouse Material Handler
STERIS Corporation
02.2018 - 04.2018
Store Associate
Home Depot
02.2018 - 04.2018
Logistics Manager
Adams Smith International (DFID)
06.2014 - 02.2017
Financial/Internal Control Officer
E-Barclays Microfinance Bank Ltd
04.2009 - 03.2014
Bachelor of Science - Business Administration
Ambrose Alli University
Associate of Science - Banking And Finance
Edo State University