Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jackson Pettengill

San Diego,United States

Summary

Positive and upbeat hosting that makes guests feel welcome while balancing diverse business requirements. Knowledgeable about server loads, kitchen output and customer preferences. Successful in maintaining productivity and calm in fast-paced environments. Organized Hostess with distinct commitment to first-rate customer service. Friendly worker known for maintaining excellent service levels in busy times and streamlining seating protocols. Successful at answering phones while greeting people in person and consistently upholding professional standards. Hardworking and reliable sales associate with strong ability in customer service. Offering friendly and coherent. Highly organized, proactive and punctual with team-oriented mentality. Recreational leading with talent for communicating and advising solutions to a problem. Strong knowledge of customer service. Communicative and team-oriented with proficiency in listening. Proven history of fostering goals to meet team, individual and management objectives.

Overview

4
4
years of professional experience

Work History

Facility Operations Team Member

Lifetime
04.2023 - 01.2024
  • Improved facility efficiency by regularly monitoring and adjusting operational systems.
  • Enhanced safety protocols by conducting routine inspections and addressing potential hazards.
  • Ensured a clean and organized environment through thorough daily cleaning routines and proper waste disposal methods.

Host

Sky Sushi
12.2021 - 05.2022
  • Greeted guests and gathered information to seat groups or place on waitlist.
  • Answered telephone to provide dining information and take reservations.
  • Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
  • Collaborated with front of house staff to move tables and adjust seating to accommodate customers.
  • Notified server after seating parties in section to facilitate prompt service.
  • Cleaned and restocked counter areas, replenished cash drawer and checked server supplies to facilitate operations.

  • Managed daily card and cash transactions, maintaining payment records and investigating discrepancies.
  • Offered seating and other special accommodations to customers according to preferences and dining area volume.
  • Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Escorted guests to seating area, furnished menus and highlighted daily specials.
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
  • Stayed attentive to server availability and table turnover to quickly seat guests.
  • Communicated with servers about new tables, changes in food availability and customer comments.
  • Greeted incoming guests to escort to assigned dining area and present menus.
  • Answered phones promptly to record and confirm reservations.

Recreation Supervisor

El Dorado Hills Community Service District
03.2021 - 11.2021
  • Participated in games and recreational activities which encouraged individuals and staff to join in.
  • Implemented and supervised wide variety of fun and fitness-driven activities which could be enjoyed by children aged [Number] to [Number].
  • Alleviated issues which arose between students to maintain positive, fun environment.
  • Built and strengthened relationships with children, families and team members.
  • Engaged with participants to encourage involvement in different recreational activities.
  • Evaluated programs and services, identified community needs and recommended new offerings to maximize ongoing success and participation.

Sales Associate

Tilly's
10.2020 - 01.2021
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Helped customers find specific products, answered questions and offered product advice.
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Sold various products by explaining unique features and educating customers on proper application or usage.
  • Built and maintained relationships with peers and upper management to drive team success.
  • Answered product questions with up-to-date knowledge of sales and promotions.
  • Answered incoming telephone calls to provide store, products and services information.
  • Engaged customers in friendly, professional dialogue to determine needs.

Tile Setter Helper

Wardlow Tile and Stone
03.2020 - 08.2020
  • Assisted with completing skilled work by preparing supplies and organizing equipment for ease of use.
  • Measured, cut and shaped tiles and marble to size.
  • Created straight, even and precise patterns using straightedges, levels and squares.
  • Cleaned and leveled surface areas and removed excess grout.
  • Removed excess grout and residue from tile and brick joints with sponges.
  • Applied grout between joints and smoothed every line to achieve clean finish.
  • Organized and cleaned work area and tools.

Education

High School Diploma -

San Diego Mesa College
San Diego, CA

Skills

  • Menu Memorization
  • Effective Customer Upselling
  • Table Bussing
  • Multitasking and Prioritization
  • Attention to Detail
  • Creative Problem Solving
  • Self-Motivated
  • Flexible and Adaptable
  • Active Listening and Communication
  • Reliable and Trustworthy
  • Customer-Oriented
  • Personable and Friendly

Timeline

Facility Operations Team Member

Lifetime
04.2023 - 01.2024

Host

Sky Sushi
12.2021 - 05.2022

Recreation Supervisor

El Dorado Hills Community Service District
03.2021 - 11.2021

Sales Associate

Tilly's
10.2020 - 01.2021

Tile Setter Helper

Wardlow Tile and Stone
03.2020 - 08.2020

High School Diploma -

San Diego Mesa College

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Jackson Pettengill