Jackson Phelps
Zachary,Louisiana
Summary
Cyber Engineering Under-Graduate student with strong problem-solving and high teachability.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Computer Helpdesk Technician
Louisiana Tech University
Ruston, LA
12.2024 - Current
- Provided technical support for hardware and software issues, ensuring timely resolution of user inquiries.
- Assisted in troubleshooting network connectivity problems, enhancing overall system performance.
- Documented and maintained accurate records of support requests, contributing to knowledge base improvements.
- Collaborated with IT team members to deploy software updates and patches efficiently.
Maintenance Technician
Valluzzo Companies
Baton Rouge, LA
05.2024 - Current
- Assisted in routine maintenance tasks to ensure equipment functionality.
- Learned safety protocols and procedures for hazardous materials handling.
- Operated tools and machinery under supervision to perform repairs.
- Supported team members in troubleshooting mechanical issues effectively.
Education
Bachelor of Science - Cyber Engineering
Louisiana Tech University
Ruston, LA05-2027
Skills
- Remote support
- Ticket management
- Software installation
- Network connectivity
- System upgrades
- Problem diagnosis
- Hardware repair
- Printer support
- Technical troubleshooting
Certification
- CompTIa Security+ - (In Progress)
Timeline
Computer Helpdesk Technician
Louisiana Tech University
12.2024 - Current
Maintenance Technician
Valluzzo Companies
05.2024 - Current
Bachelor of Science - Cyber Engineering
Louisiana Tech University