Jackson Quashnie
Rockford,MI
Summary
Dependable security and guest service professional with a background in campus safety, customer support, and community-facing roles. Known for clear communication, calm de-escalation, and building positive relationships with students, guests, and coworkers. Recognized for reliability, professionalism, and steady performance in fast-paced environments.
Overview
5
5
years of professional experience
Work History
Security Guard
Grand Rapids Community College
01.2024 - Current
- Maintained a safe campus environment for students, faculty, and staff across a large multi-building facility.
- Responded promptly to safety incidents and enforced campus policies, contributing to a safer campus environment.
- Cultivated strong relationships with campus community members through consistent, approachable presence, enhancing overall safety culture.
- Exhibited reliability and professionalism over 2+ years, resulting in multiple merit-based pay increases.
Park Guide / Guest Services
TreeRunner Park
05.2026 - 11.2026
- Answered guest questions, delivered safety briefings, and supported climbers of all skill levels to enhance their experience.
- Guided guests through outdoor adventure courses while following safety rules and proper gear use.
- Led Treerunner Park guests through aerial courses and zip lines.
- Demonstrated safety rules and course procedures to guests.
- Fastened harnesses, helmets, and lanyards to ensure safety before each course session.
- Monitored course activity and enforced safety standards to ensure guest safety and compliance.
- Performed routine inspections on harnesses and course elements while keeping park areas clean.
- Resolved guest questions and concerns promptly to ensure positive guest experiences.
Retail Sales Associate
Pop Mart
05.2026 - 09.2026
- Engaged with customers to provide tailored product recommendations, enhancing customer experience and promoting collectible designer toys and blind boxes.
- Processed transactions efficiently using POS systems while maintaining a high standard of customer service in a fast-paced retail environment.
- Managed inventory, restocked displays, and maintained a clean, visually appealing store layout to support a positive shopping environment.
Food and Beverage Worker / Guest Services
John Ball Zoo
02.2025 - 09.2025
- Engaged with visitors to deliver educational experiences and assisted with crowd management.
- Served zoo guests at concession stands, ensuring friendly and efficient service.
- Prepared food items following John Ball Zoo safety and sanitation standards.
- Processed cash and point-of-sale transactions accurately and securely.
- Stocked coolers, cabinets, and service areas with food and beverage supplies.
- Supported daily operations in an animal-care and public-facing environment.
Fuel & Convenience Associate
Meijer Gas Station
05.2025 - 08.2025
- Welcomed customers warmly at Meijer Gas Station, providing friendly and attentive service to enhance customer satisfaction.
- Handled cash and card transactions accurately at point-of-sale registers, ensuring seamless customer experiences.
- Developed strong cash-handling skills and the ability to work efficiently under pressure.
- Processed customer transactions, stocked shelves, and maintained a clean, orderly store environment.
- Oversaw fuel pumps to ensure proper operation and safety and reported equipment or safety issues.
- Restocked convenience items, ensuring product availability of beverages and impulse merchandise to meet customer demand.
Guest Services / Concessions
Celebration Cinema Movie Theatre
03.2025 - 06.2025
- Delivered front-line customer service in high-volume entertainment setting, enhancing guest experience.
- Operated point-of-sale systems and managed concession prep, consistently ensuring guest satisfaction.
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Entertainment Host / Attendant
Pinball Land Arcade
09.2023 - 02.2024
- Created engaging, welcoming experiences for guests in high-energy entertainment venue, fostering positive atmosphere.
- Oversaw game floor operations, providing assistance to guests of all ages and ensuring accurate cash transactions.
- Exited role due to company-wide layoffs amid financial restructuring.
Pharmacy/Retail Associate
Rite Aid
04.2023 - 09.2023
- Guided customers through product inquiries and transactions, ensuring access to pharmacy-adjacent services.
- Organized store layout and delivered friendly, efficient service in a high-volume retail environment.
- Concluded position due to store closure
Event Security Guard
Grand Rapids Women's Chorus
01.2022 - 12.2022
- Provided security presence at women's choral performance, ensuring safety and comfort of attendees.
- Monitored venue for potential threats, fostering a calm and welcoming atmosphere for all guests.
- Monitored concert entrances for audience, performers, and volunteers at Grand Rapids women’s chorus events.
- Checked tickets, badges, and guest lists during chorus performances and special programs.
- Patrolled lobby, hallways, and backstage areas for safety and restricted access.
Education
GED -
Grand Rapids Community College
Grand Rapids, MI04-2027
Skills
- Verbal & written communication: consistently commended for clear, professional interaction
- Interpersonal skills: natural ability to connect with people from diverse backgrounds
- Conflict de-escalation & situational awareness (security background)
- Customer service & guest relations across multiple industries
- Digital art creation & illustration
- Independent video game design & development
- Cash handling & POS systems
- Reliability, punctuality, and self-management
- Community engagement & volunteerism
VOLUNTEER EXPERIENCE
Feeding America, Food Shelter Volunteer, Contributed time and effort to food distribution and community support initiatives.
FREELANCE & INDEPENDENT WORK
- Freelance Artist & Game Developer | Self-Employed | Ongoing
- Create original digital art and illustrations for clients and personal projects.
- Design and develop independent video games, managing concept, art, and programming.
- Manage client relationships, project timelines, and deliverables independently.
Timeline
Park Guide / Guest Services
TreeRunner Park
05.2026 - 11.2026
Retail Sales Associate
Pop Mart
05.2026 - 09.2026
Fuel & Convenience Associate
Meijer Gas Station
05.2025 - 08.2025
Guest Services / Concessions
Celebration Cinema Movie Theatre
03.2025 - 06.2025
Food and Beverage Worker / Guest Services
John Ball Zoo
02.2025 - 09.2025
Security Guard
Grand Rapids Community College
01.2024 - Current
Entertainment Host / Attendant
Pinball Land Arcade
09.2023 - 02.2024
Pharmacy/Retail Associate
Rite Aid
04.2023 - 09.2023
Event Security Guard
Grand Rapids Women's Chorus
01.2022 - 12.2022
GED -
Grand Rapids Community College