Jackson Ramsey-Hawkins
Uniontown,PA
Summary
Hardworking and reliable employee with extensive background operating cash registers, stocking merchandise and providing excellent customer service. Highly organized, proactive, and punctual. Works well within team settings.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Cashier
Chipotle
Uniontown, Pennsylvania
12.2023 - 01.2025
- Processed customer transactions using point-of-sale systems efficiently.
- Maintained cleanliness and organization of the dining and service areas.
- Assisted customers with menu selections and answered product inquiries.
- Ensured accurate cash handling and balanced cash register at shift end.
- Collaborated with team members to deliver exceptional customer service.
- Prepared food items according to safety and quality standards.
- Trained new cashiers on operational procedures and customer service techniques.
Customer Service Representative
TTEC
Uniontown, Pennsylvania
05.2023 - 08.2023
- Assisted customers with inquiries and resolved issues efficiently.
- Maintained accurate customer records and updated information promptly.
- Handled escalated complaints with professionalism and empathy.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Team Member
Sheetz
Lemont Furnace, Pennsylvania
02.2022 - 01.2023
- Collaborated with team to ensure efficient service delivery and customer satisfaction.
- Assisted in maintaining a clean and organized workspace for optimal operations.
- Communicated effectively with team members to coordinate tasks and responsibilities.
- Processed customer orders accurately and efficiently during peak hours.
- Supported inventory management by restocking supplies as needed.
- Participated in team meetings to discuss strategies for improving service efficiency.
- Trained new employees on standard operating procedures and company policies.
- Maintained a clean and organized work area throughout shift.
- Operated cash registers to process payments from customers.
- Worked hard to learn required tasks quickly to maximize performance.
- Greeted customers upon entering the store with friendly demeanor.
Crew Member
Panera Bread
Uniontown, Pennsylvania
08.2021 - 02.2022
- Provided excellent customer service in fast-paced restaurant environment.
- Prepared food and beverages according to company standards and recipes.
- Maintained cleanliness and organization in dining and kitchen areas.
- Operated point-of-sale system for order processing and payment transactions.
- Assisted team members during peak hours to ensure efficient service.
- Handled customer inquiries and resolved issues promptly and professionally.
- Stocked supplies and monitored inventory levels for timely replenishment.
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Served food quickly for positive guest experiences.
Crew Member
Dunkin' Donuts
Uniontown, Pennsylvania
01.2021 - 06.2021
- Provided excellent customer service in fast-paced restaurant environment.
- Prepared food and beverages according to company standards and recipes.
- Maintained cleanliness and organization in dining and kitchen areas.
- Operated point-of-sale system for order processing and payment transactions.
- Assisted team members during peak hours to ensure efficient service.
- Handled customer inquiries and resolved issues promptly and professionally.
- Stocked supplies and monitored inventory levels for timely replenishment.
- Served food quickly for positive guest experiences.
- Performed cashier duties such as taking orders, collecting payments and providing change.
Team Member
Target
Homestead, Pennsylvania
10.2019 - 09.2020
- Assisted in maintaining a clean and organized workspace for optimal operations.
- Collaborated with team to ensure efficient service delivery and customer satisfaction.
- Communicated effectively with team members to coordinate tasks and responsibilities.
- Processed customer orders accurately and efficiently during peak hours.
- Supported inventory management by restocking supplies as needed.
- Trained new employees on standard operating procedures and company policies.
- Adhered to safety protocols to maintain a safe working environment for all staff.
- Maintained a clean and organized work area throughout shift.
- Operated cash registers to process payments from customers.
- Worked hard to learn required tasks quickly to maximize performance.
- Greeted customers upon entering the store with friendly demeanor.
- Performed opening and closing duties such as setting up displays, restocking items, and cleaning the sales floor.
Barista
Crazy Mocha
Pittsburgh, Pennsylvania
06.2019 - 10.2019
- Prepared espresso beverages using various brewing techniques and equipment.
- Maintained cleanliness of workstations and dining areas throughout shifts.
- Assisted customers by providing menu recommendations and answering questions.
- Operated point-of-sale system for processing orders and handling payments.
- Collaborated with team members to ensure efficient service during peak hours.
- Monitored inventory levels and communicated supply needs to management.
- Trained new baristas on beverage preparation and customer service standards.
- Engaged with customers to create a welcoming atmosphere in the café setting.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Provided excellent customer service by responding to inquiries quickly and professionally.
Fuel Station Attendant
GetGo Gas Station
Homestead, Pennsylvania
10.2017 - 06.2019
- Provided excellent customer service at fuel station, assisting customers with inquiries.
- Operated fuel dispensing equipment safely and efficiently during peak hours.
- Maintained cleanliness and organization of fueling area and convenience store.
- Operated cash register to process payments and issue receipts.
- Inspected fuel pumps to ensure accuracy of pricing information displayed.
- Adhered to company policies regarding cash handling procedures.
- Responded quickly to emergency situations such as spills or fires.
- Ensured safety regulations were followed at all times.
- Maintained cleanliness of station by sweeping floors, wiping counters and restocking shelves.
Education
Pharmacy Technician Diploma - Pharmacy Technician
West Virginia Junior College
Morgantown06-2024
Skills
- Point-of-sale operation
- Cash handling
- Customer service
- Inventory management
- Conflict resolution
- Team collaboration
- Communication skills
- Time management
- Problem solving
- Employee training
- Service efficiency
- Multitasking abilities
- Quality assurance
Certification
- PTCB
Externship
- 200 hours of pharmaceutical experience at Uniontown Hospital in 2024
Timeline
Cashier
Chipotle
12.2023 - 01.2025
Customer Service Representative
TTEC
05.2023 - 08.2023
Team Member
Sheetz
02.2022 - 01.2023
Crew Member
Panera Bread
08.2021 - 02.2022
Crew Member
Dunkin' Donuts
01.2021 - 06.2021
Team Member
Target
10.2019 - 09.2020
Barista
Crazy Mocha
06.2019 - 10.2019
Fuel Station Attendant
GetGo Gas Station
10.2017 - 06.2019
Pharmacy Technician Diploma - Pharmacy Technician
West Virginia Junior College