Jackson Redhair

• Support the business goals of the gym in alignment with our vision and core values through understanding and making empowered decisions
• Role-model and support the front desk team in driving progress to targets shared by directors, including promotion targets, membership goals, and other targets
• Facilitate the delivery of excellent front line customer service and serve as a role model to all team members
• Handling of more difficult guest and member interactions when necessary, working to de-escalate the situation and find a solution to the issue at hand
• Provide periodic training to team members regarding various front desk operations
• Hold accountability for actions such as safety and risk management procedures are being upheld by guests and team members alike
• Bring feedback, insight, experiences, and what you are noticing from the team member and guest experience to the Gym Director team
• Organize and plan events on a monthly and annual basis, coordinating with multiple different departments, programs, and vendors.

Membership Associate:

• Help process member change requests such as billing changes, freeze requests, or termination requests
• Escalate more urgent member request to the membership department or director team to resolve the issue quickly
• Respond to member requests for more information or explanation.

Facilities:

• Assist with day to day maintenance request
• Attend to routine maintenance on fitness equipment and climbing equipment
• Assist with various work at height operations including but not limited to replacing lighting fixtures, installing and removing fixed lines, wall repair (Stucco), and installing new climbing anchors
• Building out new fitness equipment
• Facility upkeep including installing water filters, draining and snaking pipes, woodworking, diagnostic work on broken fitness equipment, and replacing ropes and other climbing equipment.

• Assisted with all aspects of the wrestling program, including recruitment of student-athletes, program operation logistics, organizing and running wrestling camps and clinics, monitoring academic progress of student-athletes, developing and implementing practice plans, complying with University and NCAA expectations, planning and executing fundraising events and special events, monitoring the physical and mental health of athletes, building and maintaining professional working relationships with staff, helping athletes with academics, and assisting student-athletes with academic advising.

• Implemented curriculum and behavioral intervention strategies, performed job coaching duties, completed documentation on student's behavior, assisted in preparation of behavioral reports and daily activities log, assisted in helping students with basic skills, assisted in redirecting students from behaviors of concern, assisted in creating teaching materials and implementing them, and had working knowledge of computer software applications.

• Provide excellent customer service, assist in checking in members and guests, teach belay lessons, perform general cleaning and maintenance of the facility, handle emergency situations, provide a welcoming and inclusive environment, and manage gym staff.

• Provide a safe and controlled environment during climbing programs, provide clear expectations to guests and customers, coach and improve climbing abilities, create schedules for climbing programs, provide a holistic experience, and provide the best possible customer experience.

• Assist in overseeing the operations of the Climbing Wall Program Area, educate participants and staff on the safe use of the Climbing Wall Area, hire and supervise Climbing Wall Staff, enforce program policies and procedures, maintain inventory of equipment, maintain risk management best practices, participate in planning and implementation of additional programs, develop and rebuild programs, attend meetings and trainings, create and set new climbing routes, and ensure safety and quality standards.

• Help customers identify potential mechanical/technical issues, develop service plans, write service invoices, work with vendors, manage service schedules, assist in boat servicing and maintenance, use diagnostic software, provide timely and quality service, handle warranty claims.

• Educate participants and staff on the safe use of the Climbing Wall Area, disseminate information about the Climbing Wall program, assist with injury or incidents, provide the best experience possible to climbers, report equipment and supplies status, provide a professional and inclusive environment, and teach climbing courses.