Jackson Reeves

· Delivered exceptional customer service in a fast-paced, high-traffic environment.

· Provided front-line support to students, faculty, staff, and visitors with inquiries and concerns.

· Handled multi-line phone systems and directed calls to appropriate departments.

· Managed reservations and bookings for meeting rooms and campus event spaces.

• Coordinated seamless shift transitions by maintaining thorough handover notes and clear communication channels among team members.
• Streamlined communication between front-of-house and back-of-house staff, reducing order errors and enhancing guest satisfaction.
• Overhauled kitchen organization system, increasing workspace functionality and expediting meal preparation times.