Jackson Richard
Miami
Summary
Results-oriented server trainer known for strong coaching and mentoring abilities. Expertise in performance monitoring and effective communication has led to consistent improvements in service quality and team efficiency.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Server Trainer
Four Seasons Hotel
Miami Beach
01.2017 - 04.2025
- Trained new servers on menu details and service standards.
- Delivered ongoing coaching to improve service techniques and efficiency.
- Monitored server performance to maintain high-quality customer experiences.
- Provided support during busy shifts to enhance team productivity.
- Assisted management in resolving customer complaints effectively.
- Provided one-on-one support to ensure successful completion of training objectives.
- Verified guest satisfaction with meals and suggested additional items to increase restaurant sales.
- Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
- Worked directly with servers for many shifts during training process.
Assistant Stewarding Manager
St Regis Bal Harbour
Miami Beach
12.2011 - 03.2019
- Managed daily operations of stewarding department at luxury hotel.
- Supervised staff to maintain cleanliness and organization of kitchen areas.
- Coordinated inventory management and supply ordering for efficient operations.
- Developed training programs to enhance team performance and service quality.
- Ensured compliance with health and safety regulations in food service areas.
- Collaborated with culinary team to support event preparation and execution.
- Assisted in budgeting and forecasting to optimize departmental expenses.
- Inspected dishes prior to serving them to customers ensuring quality standards are met.
- Conducted regular inspections of work areas to ensure that they are kept clean and organized at all times.
- Ordered necessary supplies needed for daily operations within budget parameters.
Education
Administration Assistant - Business
Miami Dade College
Miami, FLSkills
- Employee training
- Performance monitoring
- Inventory management
- Effective communication
- Time management
- Order accuracy
- Foodservice techniques
- Safe food handling
- Food inspection
- Allergy awareness
- Buffet setup and takedown
- Sanitation standards
- Server etiquette
Certification
- Servsafe: Food Protection Manager
Languages
English
Professional
French
Professional
Creole
Professional
References
References available upon request.
Timeline
Server Trainer
Four Seasons Hotel
01.2017 - 04.2025
Assistant Stewarding Manager
St Regis Bal Harbour
12.2011 - 03.2019
Administration Assistant - Business
Miami Dade College
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