Jackson Ritchie
Provo,UT
Summary
Energetic Banquet Server with high personal appearance standards and excellent customer service skills. Transports food without error and in accordance with health guidelines. Always prompt and ready to work, help team and exceed guest expectations. Highly motivated server with [Number] years of experience serving food to [Type] customers. Upbeat and friendly when greeting, serving and fulfilling requests of individuals. Speedy multi-tasker when serving many people at once.
Overview
7
7
years of professional experience
Work History
Banquet Server, House Keeping
The Homestead Resort
04.2021 - 07.2023
- Set up banquet tables and chairs based on event requirements.
- Carried out professional service, retaining polite and friendly approach at all times.
- Provided friendly, courteous service to create memorable moments for guests.
- Arranged linens and table settings according to seating plan and event theme.
- Served appetizers, delivered entrees, and refilled beverages for banquet guests.
- Performed opening and closing duties for banquet hall, following checklist to restock supplies and clean up all service areas.
- Maintained flexible work schedule to meet event needs.
- Worked with banquet manager to coordinate event set up and schedule.
- Responded to guest inquiries and requests promptly and courteously.
- Maintained event cleanliness during service by promptly clearing dishes after each course.
- Adhered to all health and safety regulations while serving food and beverages.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Handled food and beverage orders for up to [Number] guests, delivering prompt and friendly service.
- Answered guest questions about event plans and food service choices.
- Adjusted service based on customer requests and kitchen readiness.
- Refilled beverage glasses, cleared and reset tables, and stocked service areas.
- Served meals to customers according to established guidelines.
- Maintained clean and safe work environment.
- Inspected dishes and utensils for cleanliness.
- Added food items, beverages, and utensils to trays and immediately delivered to correct rooms.
- Assisted customers in selecting menu items, answering questions and providing general information.
Cashier
Ace Hardware
09.2020 - 04.2021
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Restocked and organized merchandise in front lanes.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with returns, refunds and resolving transaction issues.
- Answered questions about store policies and addressed customer concerns.
- Worked closely with shift manager to solve problems and handle customer concerns.
Cart Attendant
Walmart
05.2016 - 04.2019
- Offered carts to patrons.
- Removed broken and unserviceable carts from inventory for repair.
- Collected carts left in parking areas and returned to retail stores.
- Gathered and consolidated carts, freeing up additional cart return spaces.
- Periodically disinfected carts preventing spread of disease.
- Collected empty carts from grocery patrons and returned to store to keep parking lot clear of obstacles.
- Helped with bagging customers' items and carrying oversized or overweight items to customer vehicles.
- Cleared parking lot of litter and foreign debris.
- Patrolled car park for unattended and loose shopping carts, preventing damage to patron vehicles.
- Collected and returned all hand baskets and shopping carts to proper place for new customer use.
Education
Construction Management - Construction Managemnt
Utah Valley University
Orem, UT06.2024
High School Diploma -
Wasatch High School
Heber, UT06.2020
Skills
- Dining Area Maintenance
- Guest Needs Analysis
- Table Bussing
- Room Teardown
- Wine Service
- Food Running
- Food Handling
- Customer Service
- Guest Relations
- Food Service
- Issue Resolution
Languages
Portuguese
Native or Bilingual
Timeline
Banquet Server, House Keeping
The Homestead Resort
04.2021 - 07.2023
Cashier
Ace Hardware
09.2020 - 04.2021
Cart Attendant
Walmart
05.2016 - 04.2019
Construction Management - Construction Managemnt
Utah Valley University
High School Diploma -
Wasatch High School
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