Jackson Rotan
Charlotte,NC
Summary
Motivated Server/Sales Associate with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences. Dependable Server/Sales Associate successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management. Talented Server bringing skills in order management, payment processing and upselling. Stay current on menu items and consistently offer targeted recommendations to meet individual customer needs. Knowledgeable about handling special dietary requirements and general food safety standards. Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
7
7
years of professional experience
Work History
Server
Firebirds Wood Fired Grill
01.2021 - Current
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Contributed to inventory management by monitoring stock levels and notifying management when supplies were low.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Participated in ongoing professional development opportunities to stay current on industry trends and improve service offerings continually.
- Utilized expert knowledge of dietary restrictions to assist patrons in making informed menu selections tailored to individual preferences or limitations.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Inspected dishes and utensils for cleanliness.
- Checked guests' identification before serving alcoholic beverages.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Increased sales significantly by upselling higher-end products to customers.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Processed orders and sent to kitchen employees for preparation.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Answered customers' questions, recommended items, and recorded order information.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
- Seated customers in timely manner by managing reservations and waitlists skillfully.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Bussed and reset tables to keep dining room and work areas clean.
Host
Outback Steakhouse
12.2017 - 08.2020
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
- Implemented table rotation system for optimal server workload distribution, resulting in improved service quality.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
- Assisted servers with food delivery during peak hours to ensure timely service for all guests.
- Collaborated with kitchen staff to communicate dietary restrictions or special requests from customers, ensuring accurate meal preparation.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Contributed to team success through effective communication and cooperation with coworkers and management.
- Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Developed rapport with regular patrons, fostering a sense of community within the establishment.
- Improved guest experience by offering personalized recommendations based on individual preferences and dietary requirements.
- Maintained up-to-date knowledge of menu offerings and daily specials to accurately inform guests about their options.
- Ensured smooth operations during shift changes by communicating relevant information between incoming and outgoing staff members.
- Monitored dining area capacity to prevent overcrowding while maximizing available seating during peak hours.
- Supported restaurant marketing efforts by promoting upcoming events or specials to guests as appropriate.
Server
Outback Steakhouse
08.2016 - 08.2020
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Contributed to inventory management by monitoring stock levels and notifying management when supplies were low.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
Education
Bachelor of Science - Biology
University of North Carolina At Charlotte
Charlotte, NC05.2024
Associate of Science - Chemistry
University of North Carolina At Charlotte
Charlotte, NC05.2024
Skills
- Table Bussing
- Food Inspection
- Order Delivery Practices
- Table Setting
- Guest Engagement
- Food Delivery
- Daily Specials Memorization
- Safe Food Handling
- Beverage Preparation
- Supply Restocking
- Food Running
- Order Management
- Performance Improvement
- Quality Control
- Food Station Setup
- High-Volume Dining
- Menu Presentation
- Guest Relations Management
- Regulatory Compliance
- Sales Expertise
- Sales Techniques
- Ordering Procedures
- Wine Pairings
- Bill Computation
- Point of Sale Operation
- Item Promotion
- Guest Seating
- Food Sales and Promotion
- Service Prioritization
- Suggestive Selling
- Food and Beverage Pairings
- Order Accuracy
- Menu Memorization
- Table Setting Knowledge
- Dining Area Maintenance
- Banquet Coordination
- Cash Handling
- Relationship Management
- Hospitality Service Expertise
- Wine Service
- Front-Of-House Display Creation
- Food Safety Understanding
- Food Spoilage Prevention
- Exceptional Customer Service
- Attention to Detail
- Effective Communication
- Professional Appearance
- Tableside Etiquette
- Interpersonal Skills
- Problem Solving
- Allergy Awareness
- Cleanliness Standards
- Multitasking Abilities
- Stress Management
- Strong Work Ethic
- Memory Retention
- Foreign Language Proficiency
- Conflict Resolution
- Menu Knowledge
- Organizational Skills
- Wine Pairing Knowledge
- Time Management
- Team Collaboration
- Upselling Techniques
- Food Safety Practices
- Computer Literacy
- Positive Attitude
- Upselling
- Food Handling
- Reservations Management
- Food Safety Standards
- Age Verification
- Food and Beverage Service
- Team Leadership
- Process Monitoring
- Food Preparation and Safety
- Reliable and Responsible
- Courteous Phone Demeanor
- High Energy and Stamina
- Cleaning and Sanitizing
- Staff Training
- Warm and Friendly
- Adaptable and Flexible
- Relationship Building
- Specials Promotion and Upselling
- Table Monitoring and Turnover
- Special Requests and Substitutions
- Hospitality Best Practices
- Cool Under Pressure
- Transactions and Cash Handling
- Ability to Lift 30 Pounds
- Tableside Service
- Conflict and Complaint Resolution
- Menu Recommendations
- Food and Beverage Upselling
- Team Player
- Decision-Making
- Inventory Management
- Upselling and Cross Selling
- Workflow Coordination
Timeline
Server
Firebirds Wood Fired Grill
01.2021 - Current
Host
Outback Steakhouse
12.2017 - 08.2020
Server
Outback Steakhouse
08.2016 - 08.2020
Bachelor of Science - Biology
University of North Carolina At Charlotte
Associate of Science - Chemistry
University of North Carolina At Charlotte
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