Experienced supervisor with proven track record in customer service. Strong motivation, exceptional communication skills, and quick ability to adapt and learn. Skilled in effectively leading teams of 15+ individuals, resolving customer issues in a prompt and satisfactory manner.
Work History
Driver
6 Months
FedEx | 02.2026 - Current
Delivered packages efficiently while adhering to safety protocols and traffic regulations.
Managed daily route planning to optimize delivery schedules and minimize delays.
Maintained accurate records of deliveries, including paperwork and electronic logs.
Conducted vehicle inspections to ensure compliance with maintenance standards and safety checks.
Shift Lead
2 Years
Panda Express | 12.2023 - 12.2025
Uphold operational standards, keeping the store clean and efficient.
Resolved customer issues in a timely fashion.
Inspire my team through leadership and setting a good example.
Manage cash drawers and end of day money operations.
Counseled and followed up on employee behavior when necessary.
Senior Team Lead
1 Year 10 Months
Regal Cinemas | 12.2021 - 10.2023
Maintained daily operations, including the cleanliness of the building, and productivity of the workers.
Removed unruly guests in a professional manner.
Responsible for handling cash. Making sure the safe and tills were even. Dispatching the funds.
Trained and counseled employees when necessary. Conducted Interviews.
Troubleshooted technical issues such as Microsoft Suite problems or Projection issues.
Gave a great experience for our customers.
Event Setup Crew Member
2 Years 4 Months
A5 Events | 04.2024 - Current
Prepared event setups by assembling and transporting equipment according to specifications.
Engaged with city staff to ensure smooth operations.
Worked with team to complete time-sensitive tasks.
Sales Associate
6 Months
Delta Roofing | 02.2021 - 08.2021
Contacted potential customers and generated leads.
Organized files and uploaded them into the cloud.
Scheduled routine maintenance with current customers.