Jackson Simms
Summary
Hardworking Sales Representative and Service Technician bringing 4+ years of experience with a diverse history of performing outside residential sales, installation, service, maintenance and repair work. Excellent sales and customer account management skills.
Overview
3
3
years of professional experience
Work History
Residential Sales Representative
Vexus Fiber
Hammond, LA
06.2024 - Current
- Developed strong relationships and delivered exceptional customer service and support to secure referrals.
- Conducted thorough market research to identify prospective customers and develop tailored sales pitches.
- Exceeded monthly sales goals consistently by employing proactive prospecting methods and maintaining a robust pipeline of leads.
- Negotiated favorable contract terms for clients, ensuring their satisfaction and loyalty.
Field Technician
Spectrum
New Orleans / Northshore Metro Area
04.2022 - 05.2024
- Supported expansion of fiber network to new market areas under Rural Digital Opportunity Fund. Responsible for installation, service, and up-selling.
- Communicated with supervisor to report progress, discuss issues and seek guidance.
- Kept detailed records of field measurements and data.
- Prioritized and managed multiple tasks and projects to meet deadlines and enhance customer satisfaction.
- Minimized potential hazards through adherence to safety guidelines during all field assignments.
- Collaborated with other field technicians to resolve complex technical issues.
- Identified potential problems and prevented equipment failure through performing regular equipment inspections.
- Prepared and submitted reports to document work performed and provide progress updates to management.
Field Technician
Billiot Pest Control
New Orleans / Northshore Metro Area , LA
07.2021 - 02.2022
- Responsible for installation, ongoing support, and upselling of termite and pest control service
- Maintained a high level of professionalism in all interactions with clients, consistently receiving positive feedback for exceptional service.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Reviewed technical documentation to complete equipment maintenance and repair.
- Increased customer satisfaction by providing prompt and efficient on-site support for technical issues.
- Operated hand tools and power equipment according to company safety procedures.
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
- Established positive customer relationships by providing punctual, cost-effective solutions.
Education
High School Diploma -
Abba Educational Center
Mandeville, LA05.2021
Skills
- Field Service and Operations
- Technical Support
- Equipment Installation, Maintenance and Repair
- Professional Communication and Negotiation Skills
- Sales and Account Management
- Data Collection
- Troubleshooting
- Time Management
- Workplace Safety
Personal Information
Willing To Relocate: Anywhere
Boy Scouts of America
Served in various leadership roles and capacities
Church Of The King
Served in various youth leadership programs
Timeline
Residential Sales Representative
Vexus Fiber
06.2024 - Current
Field Technician
Spectrum
04.2022 - 05.2024
Field Technician
Billiot Pest Control
07.2021 - 02.2022
High School Diploma -
Abba Educational Center
Similar Profiles
BRIAN KETTERLINBRIAN KETTERLIN
Residential Sales Manager at Vexus FiberResidential Sales Manager at Vexus Fiber
MISHAE CANTUMISHAE CANTU
Business Customer Service Rep at Vexus FiberBusiness Customer Service Rep at Vexus Fiber
Connie MedellinConnie Medellin
Customer Service Representative at Vexus FiberCustomer Service Representative at Vexus Fiber