Jackson Simms
Summary
Hardworking Sales Representative and Service Technician bringing 4+ years of experience with a diverse history of performing outside residential sales, installation, service, maintenance and repair work. Excellent sales and customer account management skills.
Overview
3
3
years of professional experience
Work History
Residential Sales Representative
Vexus Fiber
06.2024 - Current
- Developed strong relationships and delivered exceptional customer service and support to secure referrals.
- Conducted thorough market research to identify prospective customers and develop tailored sales pitches.
- Exceeded monthly sales goals consistently by employing proactive prospecting methods and maintaining a robust pipeline of leads.
- Negotiated favorable contract terms for clients, ensuring their satisfaction and loyalty.
Field Technician
Spectrum
04.2022 - 05.2024
- Supported expansion of fiber network to new market areas under Rural Digital Opportunity Fund. Responsible for installation, service, and up-selling.
- Communicated with supervisor to report progress, discuss issues and seek guidance.
- Kept detailed records of field measurements and data.
- Prioritized and managed multiple tasks and projects to meet deadlines and enhance customer satisfaction.
- Minimized potential hazards through adherence to safety guidelines during all field assignments.
- Collaborated with other field technicians to resolve complex technical issues.
- Identified potential problems and prevented equipment failure through performing regular equipment inspections.
- Prepared and submitted reports to document work performed and provide progress updates to management.
Field Technician
Billiot Pest Control
07.2021 - 02.2022
- Responsible for installation, ongoing support, and upselling of termite and pest control service
- Maintained a high level of professionalism in all interactions with clients, consistently receiving positive feedback for exceptional service.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Reviewed technical documentation to complete equipment maintenance and repair.
- Increased customer satisfaction by providing prompt and efficient on-site support for technical issues.
- Operated hand tools and power equipment according to company safety procedures.
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
- Established positive customer relationships by providing punctual, cost-effective solutions.
Education
High School Diploma -
Abba Educational Center
Mandeville, LA05.2021
Skills
- Field Service and Operations
- Technical Support
- Equipment Installation, Maintenance and Repair
- Professional Communication and Negotiation Skills
- Sales and Account Management
- Data Collection
- Troubleshooting
- Time Management
- Workplace Safety
Personal Information
Willing To Relocate: Anywhere
Boy Scouts of America
Served in various leadership roles and capacities
Church Of The King
Served in various youth leadership programs
Timeline
Residential Sales Representative
Vexus Fiber
06.2024 - Current
Field Technician
Spectrum
04.2022 - 05.2024
Field Technician
Billiot Pest Control
07.2021 - 02.2022
High School Diploma -
Abba Educational Center
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