JACKSON SKIDMORE
Taylor
Summary
Sales and customer service professional with formal marketing education and practical experience in in-person marketing, lead generation, and client engagement. Strong understanding of customer behavior, messaging, and conversion tactics, paired with the ability to build relationships and close sales while delivering a premium customer experience.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Intern
MarketStar
Ogden, UT
02.2021 - 05.2021
- Assisted in developing marketing strategies to enhance brand visibility.
- Collaborated with cross-functional teams to support project execution.
- Analyzed data to evaluate campaign effectiveness.
- Analyzed problems and worked with teams to develop solutions.
CUSTOMER SERVICE AND FREIGHT HANDLING
SKIDMORE TRANSPORTATION SERVICES
01.2017 - 01.2023
- Delivered exceptional customer service by assisting 50+ clients weekly with inquiries and personalized product recommendations, ensuring a smooth and positive shopping experience
- Managed logistics operations and oversaw inventory control, streamlining shipment processes to improve efficiency and reduce stock discrepancies by 10–15%
- Developed strong communication and multitasking skills while thriving in a high-volume, fast-paced service environment, handling multiple customer needs simultaneously
SALES ASSOCIATE AND CUSTOMER SERVICE REPRESENTATIVE
ROWDY'S RANGE AND ARMORY
01.2021 - 01.2025
- Collaborated with over 35+ customers daily, demonstrating strong product knowledge and driving successful sales conversions
- Maintained exceptional customer service standards, resulting in high guest satisfaction and contributing to repeat business and customer retention
- Recommended tailored solutions and upsold products, increasing average transaction value by 15–20%, especially in firearm accessories and safes
- Handled over 100 POS transactions weekly, and addressed customer inquiries with a positive, solutions-focused attitude
- Achieved multiple high-performing sales days, each exceeding $4,000 in revenue, by leveraging product expertise and strategic upselling
BARTENDER
PETES PLACE BAR AND GRILL
01.2025 - Current
- Crafted and served a diverse range of cocktails and beverages to enhance customer satisfaction.
- Managed bar inventory, ensuring timely restocking of supplies and maintaining optimal stock levels.
- Trained new bartenders on drink preparation techniques and customer service protocols.
- Developed seasonal drink menus to align with current trends and customer preferences.
- Enhanced guest experiences by providing personalized drink recommendations based on preferences.
- Monitored compliance with health and safety regulations to ensure a safe environment for staff and customers.
- Fostered positive relationships with regular patrons to build loyalty and encourage repeat business.
Education
Bachelor of Science - Marketing
Utah Tech University
St. George, Utah01-2026
Skills
- Customer Engagement and Sales: Proven ability to engage customers, present promotional offers, and drive sales conversions
- Concierge-Level Service: Strong background in hospitality, providing guests with information and local attractions
- Phone Follow-Ups and Lead Retention: Skilled in calling missed leads, chasing no-contact opportunities, and maintaining accurate records
- Marketing and Promotions: Experienced in promotional offers, gift incentives, and upselling resort experiences
- Communication and Active Listening: Strong ability to connect with guests, understand their needs, and encourage participation in resort activities
- Microsoft Office (Excel, Word, Outlook, PowerPoint)
- Phone Communication and Lead Generation
- Hospitality and Guest Services
- Problem-Solving and Conflict Resolution
- Team Collaboration
- Self-Motivation
- Verbal Communication
- In-House systems
- Self-motivated
- Strong multitasking
Websites
Certification
- HubSpot Email Marketing Certification
- Microsoft Office Specialist Certification
Timeline
BARTENDER
PETES PLACE BAR AND GRILL
01.2025 - Current
Intern
MarketStar
02.2021 - 05.2021
SALES ASSOCIATE AND CUSTOMER SERVICE REPRESENTATIVE
ROWDY'S RANGE AND ARMORY
01.2021 - 01.2025
CUSTOMER SERVICE AND FREIGHT HANDLING
SKIDMORE TRANSPORTATION SERVICES
01.2017 - 01.2023
Bachelor of Science - Marketing
Utah Tech University