Jackson Smith
La Porte,TX
Summary
Trades professional committed to delivering top-notch results and maintaining high standards in all aspects of work. Proven track record of completing projects efficiently while ensuring quality and safety. Known for strong collaboration skills and adaptability to changing requirements. Reliable and skilled in key trades techniques and tools.
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Commercial Hvac Tradesman Local 211
Johnson Controls
06.2024 - 01.2025
- Reduced time while improving disassembly projects through impactful resolution.
- Coordinated with other tradesmen such as electricians, plumbers, and architects to ensure seamless project execution.
- Collaborated with fellow tradesmen for successful completion of complex projects on time and within budget.
- Ensured safety compliance by conducting thorough worksite inspections and providing necessary training to team members.
- Demonstrated adaptability when faced with changing project requirements, adjusting strategies accordingly to achieve desired results.
- Enhanced productivity through regular equipment maintenance and upgrades.
- Contributed to environmentally sustainable practices by incorporating eco-friendly materials and techniques into projects.
- Performed accurate cost estimations for clients, enabling informed decision-making regarding project scopes and budgets.
- Enhanced revenue by managing work orders and prioritizing projects.
- Reduced downtime through proactive identification of potential issues and prompt resolution of any problems encountered.
- Identified and resolved complex problems that affected business operations.
- Read and interpreted drawings, plans and specifications to complete projects accurately.
- Tested electrical continuity and electrical wiring by using ohmmeter and circuit tester.
- Completed daily, weekly, and monthly checklists on building equipment to maintain records of scheduled maintenance procedures.
- Used variety of hand and power tools to complete tasks.
- Followed instructions and safety protocols while operating machinery and equipment.
- Cleaned and maintained tools, equipment and worksites.
Technician
Sherrell Air
11.2022 - 03.2023
- To diagnose a repair issue with various equipment
- Being RTU, split systems, and multi zoned systems
- To educate customers about their equipment needs repair
- Trained in upcoming techs in customer service
- Process and file paperwork for all equipment needs
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
- Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.
- Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
- Actively participated in continuous learning initiatives to stay updated on industry trends and advancements in technology.
- Conducted root cause analyses for recurring technical issues, minimizing future disruptions.
Technician
Finch
11.2018 - 03.2022
- Trainer for new technicians, Top Sales Technicians awarded 2019-2021
- Top customer service technician award 2020
- To diagnose a repair various brands and models of split system and package unit up to 25 tons
- Educate customers on the issue at hand with their system
- Process and file all paperwork needs for equipment
- Oversaw safety training for technicians
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
- Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
- Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.
- Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
- Optimized system performance thorough testing and analysis.
- Ensured reliable network connectivity, closely monitoring system performance and making adjustments as needed.
- Enhanced team productivity with thorough training on new technologies and procedures.
- Increased equipment lifespan, performing preventive maintenance and timely repairs.
- Reduced response times to technical issues, implementing prioritized troubleshooting protocol.
Technician
American Residential Services
03.2017 - 11.2018
- Service technician who earned top sales technician of the month multiple times
- Trained upcoming techs in sales of new equipment and customer service
- Obtained Multiple training on split system operations
- Maintenance technician who maintained residential ac and heating systems by performing seasonal maintenance on customers units
- To diagnose a repair various brand of split systems and RTU systems
- Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
- Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.
- Maintained meticulous records of maintenance activities, ensuring compliance with industry standards.
- Improved customer satisfaction, swiftly addressing and resolving technical inquiries and issues.
Education
Certificate of Technical Studies - Plumbing
Skill Cat
Houston, TX01-2025
Certificate of Technical Studies - ELETRICIAL CODE
SKILL CAT
Houston, TX01-2025
Certificate of Technical Studies - CONTROLS ONE
JATC LOCAL 211
12-2024
No Degree - AIR CONDITIONING AN HEATING
HOUSTON SCHOOL OF CARPENTRY
Houston, TX08.2016
SAN JACINTO COLLEGE - Automotive Engineering
SAN JACINTO COLLEGE
Pasadena, TX10.1999
Skills
- Refrigeration System Management
- Blueprint Reading
- Customer Service
- Mechanical Knowledge
- Leadership
- Trainer
- EPA Universal
- OSHA 10
- Construction safety
- Multitasking and organization
- Electrical troubleshooting
- Written/Verbal communication
- Maintenance and repairs
- Employee supervision
- Preventive Maintenance
- Documentation and reporting
- Advanced problem solving
- Customer interaction
- Quality assurance
- System troubleshooting
- Workload management
- OSHA compliance
- Team Training
Accomplishments
- Resolved product issue through consumer testing.
- Documented and resolved technical issues which led to improved customer equiment and training.
Hobbies and Interests
- Record Collecting
- BBQ
- Fishing
Certification
- OSHA Certified
- EPA Universal Technician
TOP TECHNICIAN
Achieved top technician in customer service an education while working for FInch.
Languages
English
Full Professional
Timeline
Commercial Hvac Tradesman Local 211
Johnson Controls
06.2024 - 01.2025
Technician
Sherrell Air
11.2022 - 03.2023
Technician
Finch
11.2018 - 03.2022
Technician
American Residential Services
03.2017 - 11.2018
Certificate of Technical Studies - Plumbing
Skill Cat
Certificate of Technical Studies - ELETRICIAL CODE
SKILL CAT
Certificate of Technical Studies - CONTROLS ONE
JATC LOCAL 211
No Degree - AIR CONDITIONING AN HEATING
HOUSTON SCHOOL OF CARPENTRY
SAN JACINTO COLLEGE - Automotive Engineering
SAN JACINTO COLLEGE
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