Raylynn Smith
Summary
Compassionate Certified Nursing Assistant with a proven track record at Mitchell Hollingsworth Nursing and Rehabilitation, excelling in patient care and safety. Recognized for enhancing team efficiency and advocating for patient needs, while demonstrating exceptional organization and decision-making skills. Committed to delivering dignified, empathetic care and maintaining HIPAA compliance.
Experienced with team leadership, operational management, and customer service excellence. Utilizes strategic planning and problem-solving skills to enhance team productivity and service quality. Track record of fostering collaborative and adaptable workplace.
Overview
6
6
years of professional experience
Work History
Certified Nursing Assistant
Mitchell Hollingsworth Nursing and Rehabilitation
12.2020 - 01.2023
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
- Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
- Enhanced team efficiency by promptly responding to call lights and reporting changes in patient condition to nurses.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Performed accurate documentation of patient information according to established protocols for record-keeping purposes.
- Promoted independence in patients through walking exercises or assisting them with mobility devices like walkers or wheelchairs.
- Built rapport with patients and families, providing emotional support during difficult times.
- Served as an advocate for each patient's needs during shift handoffs or interdisciplinary conferences with other healthcare professionals.
- Streamlined communication between nursing staff, patients, and families to ensure comprehensive understanding of care plans.
- Adhered strictly to infection control policies while performing tasks such as administering medications or changing dressings.
- Advocated for patient rights and needs, ensuring respectful and ethical care.
- Documented patient information and care activities in electronic health record.
- Observed patients under care conditions to help identify symptoms, responses to treatments and progress with goals.
Assistant Manager
Joe Wheeler State Park
10.2018 - 12.2020
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Optimized scheduling to ensure adequate staffing during peak hours, improving service efficiency.
- Facilitated team-building activities, enhancing team cohesion and morale.
- Oversaw daily operations to maintain store cleanliness and organization.
- Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
Crew Member
McDonald's Restaurant
06.2017 - 10.2018
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Trained new team members on procedures, customer service, and sales techniques.
- Stocked shelves to organize aisles in assigned department.
- Exceeded performance expectations consistently, receiving recognition from supervisors for dedication to job responsibilities.
- Increased customer satisfaction with prompt and accurate order taking.
Education
Associate of Applied Science - General Studies
Wallace State Community College
Hanceville, AL05-2025
Skills
- Patient care
- HIPAA compliance
- Reliable team player
- Team leadership
- Decision-making
- Time management
- Basic computer skills
- Customer service expertise
- Exceptional organization
- Adaptable mindset
- Medical terminology
- Detail-oriented approach
Languages
English
Timeline
Certified Nursing Assistant
Mitchell Hollingsworth Nursing and Rehabilitation
12.2020 - 01.2023
Assistant Manager
Joe Wheeler State Park
10.2018 - 12.2020
Crew Member
McDonald's Restaurant
06.2017 - 10.2018
Associate of Applied Science - General Studies
Wallace State Community College
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