Jackson Storms
Paducah,Kentucky
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
5
5
years of professional experience
Work History
Assistant General Manager
Courtyard by Marriott
01.2024 - Current
- As the Assistant General Manger my job is to work closely beside the GM and help with the hotels overall operational needs
- I do payroll, Manage our Accounts Receivable, and Keep up to date with any new brand standards, Help with training and oversee all departments in the hotel including but not limited to Front Desk, Maintenance, Sales, and Food and Beverage Department, Housekeeping, etc
- My job is to ensure each department is running smoothly and complying with our brand standards
- Our hotel is not only franchised by Marriott, but managed by Gibson Hospitality, So I work to ensure we are following brand standards for Marriott but also Gibson Hospitality standards
- I also work to ensure our hotel not only hits top line revenue but bottom line as well to ensure our GOP% is where it needs to be.
- I have also task forced to other hotels to help improve other properties overall operational needs such as staff training,Brand Standards, and anything daily hotel operations.
- Enhanced communication among team members through regular meetings, promoting an open dialogue about challenges and opportunities for improvement.
- Managed financial aspects of the business, including budgeting, forecasting, and cost control for optimal profitability.
Task Force
Fairfield Inn & Suites by Marriot
Florence, KY
04.2024 - 05.2024
- Worked well in a team setting, providing support and guidance.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- I was sent to a Fairfield Inn in Florence KY, for a short period of time to help the overall operation needs of the hotel leadership.
Front Office Manager
Courtyard by Marriott
03.2023 - 01.2024
- As our front office manager I focused on the overall front desk operation such as staff training, guest service scores, communication within our team on any procedure changes.
- Created weekly schedules for front office staff members to ensure appropriate coverage during peak hours or high demand periods.
- Resolved guest complaints professionally, maintaining positive relationships with customers for future business opportunities.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Coordinated with housekeeping and maintenance departments to ensure guest rooms met highest standards of cleanliness and repair.
Front Desk Clerk
Courtyard by Marriott
05.2022 - 03.2023
- Performed check-in and check-out procedures for our hotel guests, Assisting in any needs they have during there stay to ensure overall positive guest satisfaction.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Greeted visitors and customers upon arrival, offered assistance, and answered any questions they may have.
- Maintained an inviting front desk area by keeping it clean, organized, and well-stocked with necessary materials.
- Stayed knowledgeable about hotel services, local attractions, and events to provide accurate information to guests upon request.
Shift Manager
Taco Johns
01.2021 - 05.2022
- Here I managed my shift the best way fit each given day and focused on providing the best customer service that my team and I could give.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
Crew Member
Taco Johns
06.2019 - 01.2021
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Improved customer satisfaction by providing friendly and efficient service at the register.
Education
High School Diploma -
Penn Foster
Paducah, KY01.2022
Skills
- Customer Service
- Communication
- Leadership
- Problem Solving
- Team Work
- Budget Control
- Flexibility
- Operations Management
- Staff Development
- Staff Management
Personal Information
Date of Birth: 01/02/04
Timeline
Task Force
Fairfield Inn & Suites by Marriot
04.2024 - 05.2024
Assistant General Manager
Courtyard by Marriott
01.2024 - Current
Front Office Manager
Courtyard by Marriott
03.2023 - 01.2024
Front Desk Clerk
Courtyard by Marriott
05.2022 - 03.2023
Shift Manager
Taco Johns
01.2021 - 05.2022
Crew Member
Taco Johns
06.2019 - 01.2021
High School Diploma -
Penn Foster